Park Operations Leader: Guest Experience & Safety

Six Flags Entertainment Corporation; Vallejo (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Six Flags Entertainment Corporation in Vallejo seeks a dynamic leader to oversee Ride Operations, Park Services, and Admissions, driving safety and guest satisfaction. The role requires steering budgets, staffing, and training to deliver world-class service across park operations.

The ideal candidate has 3+ years of progressive operations leadership, a business/management degree, and strong communication and budgeting skills. Willingness to work varied shifts and heights is required.

Qualifications

• 3+ years progressive leadership experience in Operations, theme park or similar operations.
• College degree in Business, Management and/or equivalent management experience.
• Demonstrated ability to lead teams with diverse backgrounds.
• Strong leadership and communication skills, both written and verbal.
• Experience preparing and managing budgets.
• Must possess strong organizational skills and multitask under high-pressure emergencies.
• Excellent communication skills, both written and verbal.
• Must have a valid driver's license.
• Proficient in Microsoft Office applications.
• Able to work nights, weekends and holidays as needed.
• Able to stand, walk, crouch, bend, stoop, kneel and lift up to 40 lbs.
• Experience in training and presentation to develop large teams.
• Able to climb heights in excess of 200 feet.

Responsibilities

• Oversee all operational functions related to Ride Operations, Park Services, and Admissions.
• Monitor and affect Guest satisfaction by championing Guest service programs and initiatives.
• Support and enforce corporate Operations and Safety policies and initiatives.
• Train and motivate teams to provide world class service.
• Routinely inspect all areas for hazards and other safety related risks.
• Communicate with Park Management and Team Members on hazards.
• Proactively manage safety and ensure attractions operate safely.
• Maintain staffing levels through recruiting, interviewing, and retention programs.
• Develop and maintain budgets and annual business plans.
• Monitor compliance with ride training and safety programs and SOPs.
• Review bids for outside service contracts within budgets.
• Interface with Maintenance to maximize safety and guest experience.
• Maintain a Total Safety culture for guests and team members.
• Maintain park cleanliness, including back areas and storage.
• Forecast staffing needs and ensure adequate staffing for Operations.
• Provide leadership for full-time staff and evaluate performance.
• Serve as Park Guest Service Ambassador and address guest concerns.
• Review Guest Satisfaction surveys and act on feedback.
• Serve as Park and Departmental Duty Manager.
• Perform other duties as assigned.

Skills

Leadership

Team management

Communication

Budgeting

Organizational skills

Shift flexibility

Safety awareness

Staff development

Education

College degree in Business/Management

Tools

Microsoft Office

Job description

Six Flags Entertainment Corporation in Vallejo seeks a dynamic leader to oversee Ride Operations, Park Services, and Admissions, driving safety and guest satisfaction. The role requires steering budgets, staffing, and training to deliver world-class service across park operations.

The ideal candidate has 3+ years of progressive operations leadership, a business/management degree, and strong communication and budgeting skills. Willingness to work varied shifts and heights is required.