Park Operations Leader — Guest Experience

SeaWorld; San Diego (CA); On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible Sp​

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment in San Diego seeks Ambassadors to uphold a high-energy, customer-first approach while supporting Guest Arrival, Rides, Shows and Park Quality teams. You will help create empowering teams, deliver exceptional guest service, and contribute to the park's safety and operational excellence.

The role requires strong leadership, a focus on safety, and the ability to manage multiple projects concurrently in a fast-paced environment.

Qualifications

• 18+ years of age
• Driver’s license preferred
• 2–4 years of theme park management experience

Responsibilities

• Coordinate department activities and park schedule to maximize guest satisfaction and park quality.
• Frequently assume Park Duty Manager responsibilities.
• Monitor guest feedback and implement positive changes.
• Ensure a safe environment for ambassadors, guests, and animals.
• Provide positive leadership to ensure staff satisfaction, competency, and safety.
• Resolve complaints or refer unresolved issues to the Director.
• Review and update operating procedures to meet standards and safety requirements.
• Manage area labor and expense budgets and procurement procedures.

Skills

Excellent communication

Public speaking

Team leadership

CPR/AED training

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

SeaWorld Parks & Entertainment in San Diego seeks Ambassadors to uphold a high-energy, customer-first approach while supporting Guest Arrival, Rides, Shows and Park Quality teams. You will help create empowering teams, deliver exceptional guest service, and contribute to the park's safety and operational excellence.

The role requires strong leadership, a focus on safety, and the ability to manage multiple projects concurrently in a fast-paced environment.