Park Operations Assistant Supervisor — Guest Experience

SeaWorld; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets &友

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Orlando is seeking a hands-on supervisor to lead a team of Ambassadors and deliver exceptional guest experiences from arrival to departure.

You will supervise, train and counsel staff in areas such as Parking Lot, Ticketing, Turnstiles and Check-In, while tracking labor and ensuring safety and compliance with park policies. This role requires flexible hours, outdoor work, and a focus on guest satisfaction.

Qualifications

• 4+ days of unrestricted availability during peak season, with one weekend day and holidays.
• Must be at least 18 years old and have a valid state driver’s license.
• Ability to complete CPR/AED training/certification.
• Ability to be certified on all attractions.
• Outstanding communication, public speaking, problem solving and interpersonal skills.

Responsibilities

• Lead and train Ambassadors in Guest Arrival areas.
• Supervise, schedule labor, track daily scheduling and breaks.
• Oversee opening and closing procedures.
• Maintain a clean and safe environment for guests and animals.
• Develop team members through training, feedback and coaching.
• Ensure compliance with all regulations and park policies.
• Report project status to Supervisors and Managers.

Skills

Leadership

Communication

Public speaking

Problem solving

Interpersonal skills

Education

Bachelor's degree

Tools

MS Office

Job description

SeaWorld Orlando is seeking a hands-on supervisor to lead a team of Ambassadors and deliver exceptional guest experiences from arrival to departure.

You will supervise, train and counsel staff in areas such as Parking Lot, Ticketing, Turnstiles and Check-In, while tracking labor and ensuring safety and compliance with park policies. This role requires flexible hours, outdoor work, and a focus on guest satisfaction.