Park Operations & Guest Experience Manager

Kids Empire; Bolingbrook (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

A family entertainment center in Bolingbrook is seeking a Park Assistant Manager to oversee daily operations and ensure guest satisfaction. Responsibilities include staff supervision, managing guest interactions, and maintaining high service standards. Candidates should possess strong communication and leadership skills, and a high school diploma. This is a full-time position, ideal for those who can work weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Ability to work weekends and holidays.
• Able to work with children and operate an iPad.
• Good communication, customer service, and conflict resolution skills.
• Leadership and strong organizational skills.
• Ability to make effective decisions in a fast-paced environment.
• Commitment to safety and emergency preparedness.
• Ability to work independently and read/write in English.

Responsibilities

• Attend to guests promptly and create a welcoming environment.
• Supervise employees to ensure they meet production goals.
• Assist the Park Manager with training and development.
• Audit schedules and obtain approvals from the Park Manager.
• Communicate guest or employee issues to the Park Manager.
• Manage guest check-in processes and operate the front cash counter.
• Walk the floor to identify unsafe hazards and ensure rules are followed.
• Schedule and coordinate family events.

Job description

A family entertainment center in Bolingbrook is seeking a Park Assistant Manager to oversee daily operations and ensure guest satisfaction. Responsibilities include staff supervision, managing guest interactions, and maintaining high service standards. Candidates should possess strong communication and leadership skills, and a high school diploma. This is a full-time position, ideal for those who can work weekends and holidays.