Park Operations GM - Marine & Guest Experience

Explorus-; Hobe Sound (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Jonathan Dickinson State Park seeks a hands-on General Manager to lead daily operations across tours, rentals, food & beverage, retail, and guest services. You will drive guest satisfaction, safety, and financial performance while developing a customer‑focused team in a dynamic outdoor environment.

The role requires 3–5 years in hospitality/recreation leadership, strong operations and budgeting skills, and a willingness to work flexible hours, including weekends and holidays.

Qualifications

• 3–5 years in hospitality, recreation, or related management.
• Experience leading hourly, guest-facing staff.
• Strong operational and financial management skills.
• Experience overseeing multiple revenue centers.
• Excellent customer service and communication.
• Able to work weekends, holidays, and extended hours.
• USCG Captain’s License preferred.

Responsibilities

• Lead daily park operations with high service, safety, quality, and cleanliness.
• Recruit, train, schedule, coach, and develop a customer‑oriented team.
• Oversee tours, kayak/bike rentals, food & beverage, retail, and guest services.
• Monitor revenue, expenses, payroll, inventory, and key metrics.
• Identify opportunities to increase revenue, improve efficiency, and guest experience.
• Develop staffing plans based on seasonal demand.
• Ensure compliance with safety, environmental, and park requirements.
• Serve as liaison with park reps, corporate leadership, vendors, and partners.
• Respond to guest concerns and resolve issues promptly and professionally.
• Maintain appearance and presentation of park and guest areas.
• Promote a positive team culture focused on accountability and service.
• Lead hands-on leadership and jump in wherever needed.

Skills

Hospitality management

Team leadership

Operations management

Budgeting

Financial analysis

Customer service

Safety compliance

Seasonal staffing

Job description

Jonathan Dickinson State Park seeks a hands-on General Manager to lead daily operations across tours, rentals, food & beverage, retail, and guest services. You will drive guest satisfaction, safety, and financial performance while developing a customer‑focused team in a dynamic outdoor environment.

The role requires 3–5 years in hospitality/recreation leadership, strong operations and budgeting skills, and a willingness to work flexible hours, including weekends and holidays.