Park General Manager: Marine Ops & Guest Experience

ExplorUS; Hobe Sound (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

ExplorUS is seeking a hands-on General Manager to lead operations at Jonathan Dickinson State Park in Florida. This hospitality-focused leader will oversee riverboat tours, equipment rentals, food & beverage, retail and guest services with a strong emphasis on safety, guests’ experience, and financial performance.

You’ll manage a diverse team, develop staffing plans for seasonal demand, ensure compliance with park and safety standards, and partner with vendors and park leadership to deliver

Qualifications

• 3-5 years of hospitality, recreation, tourism, attraction, resort, retail, or related management experience.
• Experience leading and developing hourly employees in a customer-facing environment.
• Strong operational and financial management skills.
• Experience overseeing multiple lines of business or revenue centers.
• Excellent customer service, communication, and problem-solving skills.
• A current USCG Captain's License is strongly preferred.
• Ability to work a flexible schedule, including weekends, holidays, and extended hours as business needs require.
• Experience in outdoor recreation, parks, attractions, resorts, or tourism is highly preferred.

Responsibilities

• Lead all aspects of daily park operations, ensuring high standards for guest service, safety, quality, and cleanliness.
• Recruit, train, schedule, coach, and develop a team customer oriented employees.
• Oversee tour boat, kayak and bike rental, food & beverage, retail, and guest service operations.
• Monitor revenue, expenses, payroll, inventory, and other key financial and operational metrics.
• Identify opportunities to increase revenue, improve efficiency, and enhance the guest experience.
• Develop staffing plans and schedules based on seasonal business levels and guest demand.
• Ensure compliance with Company policies, Park requirements, and applicable safety, environmental, and regulatory standards.
• Serve as the primary liaison with Park representatives, Corporate leadership, vendors, and community partners.
• Respond to guest concerns and ensure issues are resolved promptly and professionally.
• Maintain the appearance and overall presentation of the park and guest-facing areas.
• Promote a positive team culture focused on accountability, teamwork, and exceptional service.
• Serve as a visible, hands-on leader who is willing to jump in wherever needed to support the operation.

Skills

Guest service

Operations management

Financial management

Team development

Maritime operations

Vendor relations

Job description

ExplorUS is seeking a hands-on General Manager to lead operations at Jonathan Dickinson State Park in Florida. This hospitality-focused leader will oversee riverboat tours, equipment rentals, food & beverage, retail and guest services with a strong emphasis on safety, guests’ experience, and financial performance.

You’ll manage a diverse team, develop staffing plans for seasonal demand, ensure compliance with park and safety standards, and partner with vendors and park leadership to deliver