Park Front Desk & Guest Services Specialist

Coral Hospitality, LLC; Dawsonville (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Amicalola Falls State Park & Lodge is seeking a friendly Guest Service Rep to welcome visitors at the front desk in Dawsonville, GA. You will check in guests, process payments, and verify reservations while delivering park information and local recommendations to enrich each stay.

As the first point of contact, you’ll coordinate with housekeeping and maintenance, respond to inquiries by phone and email, and help with daily front desk tasks to ensure a smooth, memorable guest experience in a

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Basic computer and POS familiarity.
• Strong verbal and written communication.
• Flexibility to work weekends/holidays.

Responsibilities

• Greet and register guests upon arrival, verifying reservations and processing payments.
• Provide detailed information about park facilities, activities, and attractions.
• Handle phone and email inquiries and reservations.
• Maintain accurate guest records and transactions in the park’s system.
• Coordinate with housekeeping and maintenance to ensure rooms meet standards.
• Handle complaints professionally and escalate when needed.
• Assist in daily administrative tasks such as filing, reporting, and inventory management.

Skills

Customer service

Communication

Reservation systems

Cash handling

Problem solving

Education

High school diploma or equivalent

Tools

Reservation software

Job description

Amicalola Falls State Park & Lodge is seeking a friendly Guest Service Rep to welcome visitors at the front desk in Dawsonville, GA. You will check in guests, process payments, and verify reservations while delivering park information and local recommendations to enrich each stay.

As the first point of contact, you’ll coordinate with housekeeping and maintenance, respond to inquiries by phone and email, and help with daily front desk tasks to ensure a smooth, memorable guest experience in a