Park Front Desk Agent - Guest Services Champion

Guest Services, Inc.; Alabama; On-site; USD 16,531 - 22,041; Full time

Job summary

Guest Services, Inc. at Cheaha State Park in Delta, AL seeks a Front Desk Agent to check guests in/out, handle reservations, and operate the switchboard. You will greet visitors warmly and manage walk-in traffic with professionalism.

The role requires balance of cash, processing charges, and coordinating with housekeeping while answering guest inquiries and offering upsells when suitable. Strong interpersonal and clerical skills are essential for success.

Qualifications

• High School Diploma preferred.
• Minimum age 16 years.
• Typing, filing, cash handling, and multi-tasking required.
• Computer proficiency and ability to learn new systems.
• Excellent interpersonal and communication skills.

Responsibilities

• Check guests in and out and manage reservations.
• Assist in switchboard and guest inquiries.
• Balance cash at start and end of shift.
• Coordinate with housekeeping for room assignments.
• Provide quotes and upsell where possible.

Skills

Customer service

Phone handling

Cash handling

Reservations

Multitasking

Education

High School Diploma

Tools

Reservations system

POS system

Cash register

Job description

Guest Services, Inc. at Cheaha State Park in Delta, AL seeks a Front Desk Agent to check guests in/out, handle reservations, and operate the switchboard. You will greet visitors warmly and manage walk-in traffic with professionalism.

The role requires balance of cash, processing charges, and coordinating with housekeeping while answering guest inquiries and offering upsells when suitable. Strong interpersonal and clerical skills are essential for success.