Park Area Ambassador (Events)

Entertainment Places; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets and passes

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in Orlando is seeking enthusiastic Ambassadors to support in-park entertainment and events, including concerts, parades, and private bookings. You'll join the Operations team to help deliver a safe, seamless, and memorable guest experience.

Role involves assisting with crowd flow, information delivery, event setup and breakdown, and maintaining clean, welcoming areas. The position emphasizes teamwork, guest service, and the ability to adapt in a fast-paced

Qualifications

• Must be at least 18 years old.
• Commitment to exceptional guest service.
• Strong communication and interpersonal skills.
• Ability to pass all required training.
• Ability to work in a fast-paced environment.
• Willingness to work indoors/outdoors in all weather.

Responsibilities

• Support execution of all in-park entertainment offerings, including concerts, parades, and special events, as part of the Operations team
• Play a vital role in delivering seasonal consumer events (festivals, holiday celebrations, and limited-time offerings), ensuring operational excellence and a high-quality guest experience
• Assist with park buyouts and exclusive private events, helping deliver a seamless and elevated experience for clients and guests
• Work closely with Operations leadership and cross-functional teams to ensure events run safely, efficiently, and on schedule
• Provide clear, friendly, and accurate information to guests regarding event details, locations, and park offerings
• Help manage event flow, including crowd control, access points, and seating areas to maintain safety and efficiency
• Maintain strong awareness of event timelines and operational needs to support successful execution
• Deliver exceptional guest service by anticipating needs, resolving concerns, and creating memorable experiences
• Maintain cleanliness, organization, and presentation standards across all event and guest-facing areas
• Represent the park with professionalism, energy, and a strong commitment to quality in every interaction
• Perform additional operational duties as assigned to support overall park and event success

Skills

Guest service

Team player

Clear communication

Multitasking

Bilingual

Stamina

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• Support the execution of all in-park entertainment offerings, including concerts, parades, and special events, as part of the Operations team
• Play a vital role in delivering seasonal consumer events (festivals, holiday celebrations, and limited-time offerings), ensuring operational excellence and a high-quality guest experience
• Assist with park buyouts and exclusive private events, helping deliver a seamless and elevated experience for clients and guests
• Work closely with Operations leadership and cross-functional teams to ensure events run safely, efficiently, and on schedule
• Provide clear, friendly, and accurate information to guests regarding event details, locations, and park offerings
• Help manage event flow, including crowd control, access points, and seating areas to maintain safety and efficiency
• Maintain strong awareness of event timelines and operational needs to support successful execution
• Deliver exceptional guest service by anticipating needs, resolving concerns, and creating memorable experiences
• Maintain cleanliness, organization, and presentation standards across all event and guest-facing areas
• Represent the park with professionalism, energy, and a strong commitment to quality in every interaction
• Perform additional operational duties as assigned to support overall park and event success

What it takes to succeed:

• Must be at least 18 years old
• Strong team player
• Commitment to exceptional guest service
• Strong communication, interpersonal and multi-tasking skills
• Ability to pass all necessary training
• Ability to remain calm, troubleshoot and make quick decisions in stressful situations
• Ability to thrive in a fast-paced environment
• Ability to stand and walk for entire shift
• Ability to climb on ladders, stadium steps, and uneven surfaces
• Ability to lift up to 50 lbs. and push/pull up to 300 lbs. on a cart with assistance
• Ability to train on and properly use protective gear
• Comfortable working around water and animals
• Must be able to work indoors/outdoors in all weather conditions
• Scheduling flexibility
• Valid state driver’s license preferred
• Bilingual skills highly desirable

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.