Parent Relationship Leader

Legacy Franchise Concepts, LP; San Diego (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Legendary Dogs is seeking a Parent Relationship Leader to welcome pet parents, understand their needs, and guide them to services that fit their dogs. You will drive sales while delivering exceptional customer experiences across store operations.

The role requires a customer-first mindset, the ability to upsell, and comfort working in a fast-paced retail setting. Full-time, on-site position with flexible scheduling across evenings and weekends.

Qualifications

• Strong customer service and sales focus with the ability to engage pet parents.
• Excellent interpersonal and communication skills to build rapport with customers.
• Experience in retail or service environments is preferred.

Responsibilities

• Engage with pet parents through warm, personalized meet and greets.
• Provide product/service recommendations and upsell where appropriate.
• Process transactions, manage appointments, and maintain records.
• Collaborate with team to achieve sales, ops, and customer service goals.

Skills

Customer service

Sales

Interpersonal communication

Retail experience

Flexibility

Education

High school diploma or equivalent

Tools

POS systems

Inventory handling

Job description

About this position

As a Parent Relationship Leader at Legendary Dogs, you will be instrumental in creating exceptional customer experiences,

driving sales, and maintaining operational efficiency at our store locations. Your primary focus will be on executing

engaging meet and greets with pet parents, delivering personalized service, and maximizing close rates through effective

upselling techniques. This role requires strong interpersonal skills, a deep passion for customer satisfaction, and a

proactive approach to achieving sales targets and operational excellence.

Key Responsibilities & Core Competencies

1. Engaging Meet & Greets

• Conduct warm, personalized meet and greets with pet parents, creating a welcoming and positive experience.


• Engage with pet parents to understand their needs, preferences, and expectations for their dog's care.


• Demonstrate enthusiasm and knowledge of available services and products while helping pet parents identify the best options for their dog.


• Utilize effective sales techniques, including cross-selling services, packages, and promotional offers, to support revenue goals.


• Provide personalized recommendations based on customer needs and clearly communicate the features and benefits of available services.


• Monitor sales performance and close rates, identifying opportunities to improve results and meet or exceed sales goals.

3. Customer Experience

• Deliver exceptional customer service by responding to questions, addressing concerns, and creating a positive experience throughout every interaction.


• Maintain strong knowledge of services, products, and pet care offerings to provide accurate information and recommendations.


• Build lasting relationships with pet parents through personalized service, follow-up communication, and ongoing support.

4. Operational Excellence

• Support front desk operations, including processing transactions, managing appointments and reservations, and maintaining accurate records.


• Assist with operational tasks such as inventory management, restocking, organization, and maintaining a clean facility.


• Follow all safety, health, and sanitation standards to maintain a safe environment for team members, pet parents, and dogs.


• Work collaboratively with team members and leadership to achieve sales, operational, and customer service goals.


• Communicate proactively, share customer feedback, and contribute ideas that improve the overall customer experience.


• Participate in training, team meetings, and development opportunities to strengthen skills, product knowledge, and sales performance.

Qualifications

• Must love dogs!


• High school diploma or equivalent required; additional education or training in sales, customer service, or retail is a plus.


• Previous customer service, sales, retail, or related experience preferred.


• Strong interpersonal and communication skills with the ability to build rapport with customers.


• Knowledge of sales techniques, retail operations, or pet care products and services is preferred.


• Ability to work effectively in a fast-paced environment, multitask, and prioritize responsibilities.


• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Requirements & Physical Demands

• Ability to lift and carry up to 20 pounds.


• Ability to remain standing for extended periods, up to 100% of the workday.


• Strong computer literacy and ability to learn and use required systems and technology.


• Ability to perform the essential functions of the position with or without reasonable accommodation.

Job Type:

• Full time, non exempt


• $20-24 hourly

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