Parent Helpline Intake Navigator

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Kaizen Lab Inc. in Baltimore, Maryland is seeking an Intake Referral Specialist for managing internal and external referrals to agency programs. The role involves coordinating intake processes via phone and online, providing support to parents in need, and maintaining accurate data in the agency’s systems.

The ideal candidate should have an Associate’s degree in a relevant field and experience in helpline services. Skills in crisis de-escalation and effective communication are essential. This position offers the chance to make a meaningful impact in the community.

Qualifications

• Five or more years of experience in helpline services, call center operations, or client scheduling.
• One to two years of experience in human services or a related field.
• Demonstrated knowledge of community resources and service networks.

Responsibilities

• Serve as the central intake point for all agency programs and services.
• Respond to inquiries and provide information through multiple channels.
• Assist clients in problem-solving and identifying alternative solutions.
• Maintain up-to-date knowledge of community-based resources.

Skills

Proficient in Microsoft Office Suite

Real-time data entry

Strong verbal and written communication skills

Crisis de-escalation

Active listening

Education

Associate’s degree in Child Development or related fields

Bachelor’s degree in a related field

Tools

Data management/tracking systems

Job description

Kaizen Lab Inc. in Baltimore, Maryland is seeking an Intake Referral Specialist for managing internal and external referrals to agency programs. The role involves coordinating intake processes via phone and online, providing support to parents in need, and maintaining accurate data in the agency’s systems.

The ideal candidate should have an Associate’s degree in a relevant field and experience in helpline services. Skills in crisis de-escalation and effective communication are essential. This position offers the chance to make a meaningful impact in the community.