Parcelforce Customer Service Admin

Allscreens Nationwide Ltd; Kentucky; On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

22.5 days holiday

Medical care

Company pension scheme

Uniform provided

Corporate discounts

Development opportunities

Job summary

Parcelforce Worldwide is seeking a friendly customer service colleague to handle inbound calls and assist customers at collection points. You’ll work with drivers on collections and deliveries, aiming to exceed customer expectations.

We offer 22.5 days holiday, medical care, a company pension, uniform provided and ample development opportunities. Starting salary £25,201 rising to £27,561 after six months, plus an annual supplement.

Qualifications

• Front line customer service experience is useful but not essential.
• Good level of computer literacy and attention to detail.
• Able to input information from databases.

Responsibilities

• Deal with inbound telephone calls and look after customers at collection points.
• Coordinate with drivers regarding collection and deliveries.
• Strive to exceed customer expectations.

Skills

Customer service

Communication

Computer literacy

Attention to detail

Teamwork

Job description

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job ref: 339982

Starting salary of £25,201 (£12.71 per hour) increasing to £27,561 per year, £13.94 per hour, on completion of 6 month probation period. Plus, an additional supplement of £842 per annum pro rota, nightshift allowance and excellent benefits (based on a 38 hour full time week).

Contract Type: PermanentWorking hours: 8Saturday onlyhours per week with opportunity for overtime (Typical Attendance is Saturday Oly 07:45

- 15:45).At Parcelforce Worldwide it’s not just what we do, it’s how we do it that matters. That’s why we’re looking for positive, passionate people to join our busy and dynamic customer service team.

About the role

A confident communicator and attentive listener, you’ll deal with inbound telephone calls and look after customers on a face-to-face basis at our collection points. You’ll also work closely with our drivers regarding collection and deliveries. Ultimately, it’s all about making sure we exceed our customer expectations. In return you can expect a range of fantastic benefits that include 22.5 days holiday each year, medical care, corporate discounts, a company pension scheme and plenty of opportunities for development. Uniform is also supplied.

About you

Energetic and empathetic, you love talking to customers and have a talent for building relationships with customers over the phone and in person. Experience working in a front line customer service role would be useful, but isn’t essential. What’s more important is that you have a good level of computer literacy and an eagle eye for detail as you’ll be inputting information from databases. A brilliant team player, you always give 100%.

About us

Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.Interested? We can’t wait to hear from you.

Trust is important to everything we do in Parcelforce. We want to build that trust from the very beginning of your journey with us. The first step is your interview; and we mean your interview. We want to give you the opportunity to present us with your best examples. As a result, we will provide you with your interview questions ahead of the interview taking place, to allow you time to prepare in advance. We want to be transparent about what kind of qualities we are looking for and what a job with Parcelforce entails. Trust on the doorstep starts with you.

Please note once our maximum number of applications has been reached, this advert will be closed.