Parcel Experience Manager

Stord; United States; A distancia; USD 85.000 - 125.000; Jornada completa

Descripción de la vacante

Stord is hiring a Customer Experience Manager I - Parcel to serve as the main liaison for high-volume parcel customers and internal teams. You will help optimize US domestic shipping strategies, improve delivery times, and drive margins through strategic guidance and KPI tracking.

You will partner with Operations, Product, and Engineering to implement integrations, manage carriers, and deliver strong customer outcomes. This role emphasizes data-driven ROI and exceptional relationship management.

Formación

• Experience in customer experience or account management within Supply Chain, Warehouse Fulfillment, or Ecommerce.
• Strong knowledge of parcel shipping logistics including carrier management (FedEx, UPS, USPS).
• Familiarity with Warehouse Management Systems (WMS), API integrations, and CRM tools like Salesforce.
• Ability to analyze shipping data and financial concepts to build ROI cases for service improvements.
• Exceptional relationship-building skills to manage multiple priorities in a fast-paced environment.
• Bonus: Background in business transformation initiatives or process optimization.

Responsabilidades

• Act as the main liaison for Stord Parcel customers and align with Operations, Product, and Engineering.
• Partner with customers to optimize delivery speed, shipping costs, and carrier performance.
• Guide customers through system integrations with the Stord Parcel platform.
• Advise on US domestic parcel landscape, rate optimization and carrier diversification.
• Lead customer business reviews and provide strategic insights to improve service outcomes.
• Audit parcel invoices and help resolve A/R and financial discrepancies.

Conocimientos

Industry Experience

Parcel Knowledge

Technical Familiarity

Analytical Mindset

Communication Skills

Bonus

Herramientas

Salesforce

WMS

CRM tools

Descripción del empleo

Stord is hiring a Customer Experience Manager I - Parcel to serve as the main liaison for high-volume parcel customers and internal teams. You will help optimize US domestic shipping strategies, improve delivery times, and drive margins through strategic guidance and KPI tracking.

You will partner with Operations, Product, and Engineering to implement integrations, manage carriers, and deliver strong customer outcomes. This role emphasizes data-driven ROI and exceptional relationship management.