Parcel Experience Manager — High-Volume Shipping & Delivery

3PL Hub Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Stord is the Consumer Experience Company, accelerating brands through optimized parcel delivery and seamless onboarding for Stord Parcel. As Customer Experience Manager I - Parcel, you will be the primary liaison between high-volume parcel customers and internal teams, helping optimize US domestic shipping, diversify carriers, and improve last-mile performance.

You will lead strategic reviews, audit invoices, and coordinate cross-functional feedback to influence the technology roadmap, ensuring

Qualifications

• Experience in customer experience or account management within Supply Chain, Warehouse Fulfillment, or Ecommerce.
• Strong understanding of parcel shipping logistics, carrier management, sortation, and last-mile delivery.
• Familiarity with Warehouse Management Systems (WMS), API integrations, and CRM tools like Salesforce.
• Ability to analyze shipping data and financial concepts to craft ROI and business cases for service improvements.
• Excellent relationship-building skills with the ability to manage multiple priorities in a fast-paced environment.
• Bonus: background in business transformation initiatives or process optimization.

Responsibilities

• Act as the main liaison for Stord Parcel customers, ensuring business alignment and addressing shipping and logistics needs.
• Partner with customers to optimize delivery experience focusing on KPIs like speed, costs, and carrier performance.
• Guide customers through integration of their systems with the Stord Parcel platform for seamless execution.
• Advise on US domestic parcel landscape, rate optimization, and carrier diversification.
• Lead and coordinate customer business reviews to drive loyalty and better service outcomes.
• Audit parcel invoices, track accounts receivable, and resolve financial discrepancies.
• Collaborate with Product and Engineering to relay customer feedback for roadmap improvements.

Skills

Industry Experience

Parcel Logistics

Technical Familiarity

Analytical Thinking

Communication Skills

Process Optimization

Tools

Salesforce

CRM Tools

WMS

APIs

Job description

Stord is the Consumer Experience Company, accelerating brands through optimized parcel delivery and seamless onboarding for Stord Parcel. As Customer Experience Manager I - Parcel, you will be the primary liaison between high-volume parcel customers and internal teams, helping optimize US domestic shipping, diversify carriers, and improve last-mile performance.

You will lead strategic reviews, audit invoices, and coordinate cross-functional feedback to influence the technology roadmap, ensuring