Parcel CX Manager: Delivery Strategy & Carrier Optimization
Stord, Inc.
Aumenta le possibilità di ricevere una risposta da questo datore di lavoro — un curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.
Descrizione del lavoro
Stord is seeking a Customer Experience Manager I - Parcel to serve as the primary liaison between our high-volume parcel customers and internal teams such as Operations, Product, and Engineering. You will help optimize US domestic shipping strategies, carrier diversification, and last‑mile delivery performance to deliver faster times and better margins.
You’ll own onboarding, drive strategic reviews, audit invoices, and translate customer feedback into product improvements.
Competenze
- Experience in customer experience or account management in supply chain or ecommerce.
- Strong parcel shipping knowledge: carriers, sortation, last-mile.
- Familiarity with WMS, API integrations, and Salesforce.
- Analytical: interpret shipping data to justify ROI.
- Excellent communication and relationship-building in fast-paced environments.
- Bonus: experience with business transformation or process optimization.
- Bonus: SLA knowledge and operational metrics.
Mansioni
- Act as main liaison for Stord Parcel customers.
- Collaborate to optimize delivery speed and costs.
- Guide customers through system integrations with Stord Parcel.
- Provide carrier and market expertise for US shipping.
- Lead business reviews and advise on service improvements.
- Audit invoices, track A/R, and resolve discrepancies.
- Gather feedback to inform product roadmap.
Conoscenze
Strumenti
Descrizione del lavoro
Stord is seeking a Customer Experience Manager I - Parcel to serve as the primary liaison between our high-volume parcel customers and internal teams such as Operations, Product, and Engineering. You will help optimize US domestic shipping strategies, carrier diversification, and last‑mile delivery performance to deliver faster times and better margins.
You’ll own onboarding, drive strategic reviews, audit invoices, and translate customer feedback into product improvements.
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