Remote Parcel Experience Lead

Stord; Northern (KY); Remote; USD 85,000 - 135,000; Full time

Job summary

Stord is seeking a Customer Experience Manager I - Parcel to act as the main liaison for high-volume parcel customers in the US. You will partner with Operations, Product, and Engineering to optimize delivery speed, costs, and carrier performance, while guiding customers through API integrations with the Stord Parcel platform.

You will audit invoices, track accounts receivable, and provide strategic insights to improve service outcomes and margins.

Qualifications

• Experience in customer experience or account management within supply chain, fulfillment, or ecommerce.
• Familiarity with WMS, API integrations, and CRM tools like Salesforce.
• Strong communication and multitasking abilities in a fast-paced environment.

Responsibilities

• Serve as the primary liaison for Stord Parcel customers with Operations, Product, and Engineering.
• Help customers optimize delivery speed, costs, and carrier performance.
• Guide customers through system integrations with the Stord Parcel platform.

Skills

Customer experience

Account management

Analytical mindset

Communication skills

Tools

Salesforce

CRM tools

WMS

API integrations

Job description

Stord is seeking a Customer Experience Manager I - Parcel to act as the main liaison for high-volume parcel customers in the US. You will partner with Operations, Product, and Engineering to optimize delivery speed, costs, and carrier performance, while guiding customers through API integrations with the Stord Parcel platform.

You will audit invoices, track accounts receivable, and provide strategic insights to improve service outcomes and margins.