Parcel BI & Analytics Specialist

Stord; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Stord is seeking a Parcel Experience BI Analyst to translate parcel performance data into cost-saving actions and stronger client relationships. This hybrid role blends dashboard development with hands-on analytics for brands, using OMS/WMS/TMS data to drive decisions.

You'll own the analytical layer of the Parcel Experience team, build dashboards in Omni and related systems, and partner with CX, Implementations, Finance, and Carrier Strategy to deliver measurable value to clients.

Qualifications

• 3-5 years of experience in parcel data analysis, BI, or supply chain analytics.
• Familiarity with parcel carriers (UPS, FedEx, regional) and how carrier rate structures work.
• Strong SQL skills - you're writing queries against real systems.
• Proficiency in at least one BI tool; Omni, Domo, Tableau, or Power BI.
• Experience in a client-facing or account management capacity, ideally in logistics, 3PL, or e-commerce operations.
• Ability to translate data findings into clear, actionable recommendations for clients and stakeholders.

Responsibilities

• Build, maintain, and enhance parcel performance dashboards and reports in Omni, covering delivery performance, carrier service levels, cost per shipment, dim weight and box utilization, and exception rates.
• Write and maintain SQL queries to extract, join, and structure data from Stord's TMS, WMS, and OMS systems.
• Support the Delivery Intelligence program - including DPMP (defects per million parcels) and CSPP analysis - to surface carrier outliers and drive corrective action.
• Analyze carrier and client rate structures to identify cost savings opportunities, freight optimization levers, and service-to-cost tradeoffs.
• Automate repeatable reporting workflows to reduce manual effort and improve reporting cadence.
• Collaborate with the data and technology teams to improve data structures, maintain integrity across parcel data sources, and build toward more scalable analytics infrastructure.

Skills

SQL

BI tools

Parcel data analysis

Client-facing

Education

Bachelor's degree in Supply Chain/Analytics

Tools

Omni

Power BI

Tableau

Domo

Job description

Stord is seeking a Parcel Experience BI Analyst to translate parcel performance data into cost-saving actions and stronger client relationships. This hybrid role blends dashboard development with hands-on analytics for brands, using OMS/WMS/TMS data to drive decisions.

You'll own the analytical layer of the Parcel Experience team, build dashboards in Omni and related systems, and partner with CX, Implementations, Finance, and Carrier Strategy to deliver measurable value to clients.