Parcel Analytics & Carrier Insights Lead

InvestedintheMission; North Haven (CT); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Stord is seeking a Parcel Experience BI Analyst to translate parcel performance data into cost-reducing, client-focused insights. You will own dashboards and models powering our parcel intelligence programs across OMS/WMS/TMS integrations.

You'll partner with CX, Implementations, Finance, and Carrier Strategy to deliver actionable recommendations, run quarterly reviews with brands, and drive data-driven improvements in delivery performance and cost optimization.

Qualifications

• 3-5 years of experience in parcel data analysis, BI, or supply chain analytics.
• Familiarity with parcel carriers (UPS, FedEx, regional) and carrier rate structures.
• Strong SQL skills—writing queries against real systems (not just pre-built reports).
• Proficiency in at least one BI tool (Omni, Tableau, Power BI, or Domo).
• Experience with OMS/WMS/TMS systems and translating data into actionable recommendations.

Responsibilities

• Build, maintain, and enhance parcel performance dashboards and reports in Omni.
• Write and maintain SQL queries to extract and structure data from TMS/WMS/OMS systems.
• Support DPMP and CSPP analysis to surface carrier outliers and drive corrective action.
• Analyze carrier and client rate structures to identify cost savings opportunities.
• Collaborate with CX, Implementations, Finance, and Carrier Strategy to resolve cross-team issues.
• Translate data findings into clear, actionable recommendations for clients and internal stakeholders.

Skills

Parcel analytics

SQL queries

BI tools

Client-facing

OMS/WMS/TMS

Communication

3-5 years experience

Power BI/Tableau

Omni familiarity

Education

Bachelor's degree in Supply Chain/Analytics/Data Science or related field

Tools

Omni

Tableau

Power BI

Domo

Job description

Stord is seeking a Parcel Experience BI Analyst to translate parcel performance data into cost-reducing, client-focused insights. You will own dashboards and models powering our parcel intelligence programs across OMS/WMS/TMS integrations.

You'll partner with CX, Implementations, Finance, and Carrier Strategy to deliver actionable recommendations, run quarterly reviews with brands, and drive data-driven improvements in delivery performance and cost optimization.