Paratransit Road Supervisor: Training & Safety Leader

Remix; Benton Harbor (MI); On-site; USD 26,708 - 38,038; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K matching

Holiday pay

PTO

Job summary

Via in Benton Harbor, MI is seeking a Road Supervisor to train and oversee paratransit operators, respond to emergencies, and ensure safe, reliable service in the local area.

You will conduct ride-alongs, coach drivers on performance, safety procedures, and best practices, and coordinate on-site training programs. This role requires a valid license, a clean record, and ability to pass screenings; starting pay is $23.50 per hour.

Qualifications

• Must have previous supervisory or management experience.
• Capable of training paratransit operators.
• Hold a valid driver’s license and clean driving record.
• Eligible to interview at Via’s Benton Harbor offices and pass background checks.
• Must be at least 25 years old.

Responsibilities

• Conduct on-the-road supervision with ride-alongs to ensure driver performance meets safety standards.
• Monitor operator interactions and safety procedures; provide constructive feedback.
• Develop and deliver training for new, remedial, and refresher driver content.
• Serve as the primary point of contact for operational issues and implement timely solutions.
• Operate wheelchair-accessible vehicles safely to transport elderly and disabled passengers.
• Assist with service recoveries during disruptions and stranded riders.

Skills

Supervisory experience

Training

Driver safety

Customer service

Job description

Via in Benton Harbor, MI is seeking a Road Supervisor to train and oversee paratransit operators, respond to emergencies, and ensure safe, reliable service in the local area.

You will conduct ride-alongs, coach drivers on performance, safety procedures, and best practices, and coordinate on-site training programs. This role requires a valid license, a clean record, and ability to pass screenings; starting pay is $23.50 per hour.