Operations Manager

First Student, Inc.; New York (NY); On-site; USD 86,000 - 95,000; Full time

Job summary

First Student, Inc. is seeking a Paratransit Operations Manager to oversee daily Paratransit team responsibilities, train staff, and provide guidance to ensure exceptional service and operational efficiency.

You will lead initiatives to leverage technology for performance improvements and customer satisfaction. The role requires a 4-year degree or equivalent, strong analytical and communication skills, and prior management or project leadership experience in transportation or customer support

Qualifications

• 4-year degree or equivalent work experience.
• Prior management experience preferred.
• Project management skills preferred.
• Previous customer support experience preferred.
• Transportation logistics preferred.
• Very strong analytical skills required with proven ability to break complex problems into simple components, demonstrated ability to effectively and enthusiastically lead change, demonstrated ability to manage conflict
• Excellent communication skills required.

Responsibilities

• Manage the activities of Paratransit team.
• Build and maintain a strong functional team through effective recruiting, training, coaching, team building and succession planning.
• Prepare and participate in the preparation of staff development plans for each functional associate who is a member of the team.
• Assess the skills and skill levels necessary to achieve work objectives.
• Conduct midyear and year-end performance appraisals, providing regular feedback on their performance.
• Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses.
• Mentor team's procedure and conduct when auditing and interacting with the field to ensure delivery evokes compliance and success.
• Manage new hire onboarding, that it is rolled out efficiently and with proper understanding of the team and company goals.
• Assign standards and deadlines to team for projects or operational improvement efforts.

Skills

Management experience

Project management

Customer support experience

Transportation logistics

Analytical skills

Communication skills

Education

4-year degree or equivalent work experience

Job description

The Paratransit Operations Manager will manage the day-to-day responsibilities and process of the Paratransit team. They will train, support, and provide guidance to team members. Ensure First Student is the industry leader in leveraging technology to create operational efficiencies while providing best in class customer offerings. $86,000 - $95,000 based on experience

Major Responsibilities

• Manage the activities of Paratransit team.
• Build and maintain a strong functional team through effective recruiting, training, coaching, team building and succession planning.
• Prepare and participate in the preparation of staff development plans for each functional associate who is a member of the team.
• Assess the skills and skill levels necessary to achieve work objectives.
• Conduct midyear and year-end performance appraisals, providing regular feedback on their performance.
• Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses.
• Mentor team's procedure and conduct when auditing and interacting with the field to ensure delivery evokes compliance and success.
• Manage new hire onboarding, that it is rolled out efficiently and with proper understanding of the team and company goals.
• Assign standards and deadlines to team for projects or operational improvement efforts.

Minimum Education or Certifications Required

• 4-year degree or equivalent work experience.

Minimum Experience or Skills Required

• Prior management experience preferred
• Project management skills preferred
• Previous customer support experience preferred
• Transportation logistics preferred
• Very strong analytical skills required with proven ability to break complex problems into simple components, demonstrated ability to effectively and enthusiastically lead change, demonstrated ability to manage conflict
• Excellent communication skills required

Physical Requirements and Working Conditions

• Incumbent must be able to move about the office; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.