Paratransit Field Supervisor — Safe & Reliable Rides

Transdev North America; North Las Vegas (NV); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Vacation days

Sick leave

Medical, dental, and vision benefits

Life insurance

Company holidays

Job summary

Transdev North America in Las Vegas, NV is seeking a Road Supervisor for Paratransit Operations to oversee field drivers, ensure safe and reliable service, and support operational leadership. You will monitor service delivery, respond to incidents, and coordinate with Dispatch and Operations leadership to resolve issues.

The role requires supervisory experience and a focus on safety, accessibility, and customer service, with eligibility for the union payscale and a starting pay of $24.50 per

Qualifications

• High School Diploma or GED required.
• 2–3 years of transit supervisory experience preferred.
• Paratransit or public transportation experience preferred.
• Strong customer service, communication, problem-solving, and conflict-resolution skills.
• Ability to make sound operational decisions in a fast-paced field environment.
• Basic computer proficiency and ability to complete incident/safety/operational reports.

Responsibilities

• Provide day-to-day field supervision and operational support to paratransit drivers to promote safe, reliable, timely, and customer-focused service.
• Transport passengers during service disruptions, staffing shortages, and major events as needed.
• Conduct site assessments at pickup/drop-off locations for safety and accessibility.
• Monitor daily service delivery and respond to issues in the field.
• Observe drivers to ensure compliance with safety procedures, laws, ADA, and policies.
• Address safety concerns and document violations with corrective action.
• Support DOT and FTA compliance activities, including drug and alcohol testing procedures.
• Respond to situations involving reasonable suspicion per company procedures.
• Perform other duties as assigned.

Skills

Supervisory experience

Paratransit experience

Customer service

Communication

Problem-solving

MS Office

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Transdev North America in Las Vegas, NV is seeking a Road Supervisor for Paratransit Operations to oversee field drivers, ensure safe and reliable service, and support operational leadership. You will monitor service delivery, respond to incidents, and coordinate with Dispatch and Operations leadership to resolve issues.

The role requires supervisory experience and a focus on safety, accessibility, and customer service, with eligibility for the union payscale and a starting pay of $24.50 per