Paratransit Dispatcher: Real-Time Transit Operations

charlottenc

Charlotte (NC)

On-site

USD 34,000 - 44,000

Full time

11 days ago

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Job summary

Charlotte Area Transit System (CATS) is seeking a Paratransit Dispatcher to oversee real-time operations, dispatch drivers, and support on-time passenger service. The role requires coordinating with the Transportation team and ensuring ADA compliance across all paratransit activities.

The position offers exposure to dynamic transit operations with opportunities to improve efficiency, reliability, and safety.

Qualifications

Minimum high school diploma or GED with five years of relevant work experience.
Experience coordinating transit operations and ADA compliance.
Proficient in using dispatch software and reporting tools.
Strong communication and customer service skills.

Responsibilities

Ensure on-time, safe, and professional service by verifying vehicle and operator availability.
Dispatch operators and respond to two-way radio requests for route and schedule assistance.
Maintain daily logs and timely reporting of incidents.
Monitor routes for on-time performance and coordinate with maintenance.
Operate dispatch systems and AVL to assign vehicles.