Paralegal Manager

Jobtailor; Massachusetts; On-site; USD 150,000 - 190,000; Full time

Job summary

Jobtailor seeks a Paralegal Operations Leader to drive workflow transformation in a large legal services environment in Massachusetts. You will lead teams, optimize processes, and partner with attorneys, paralegals, technology teams to improve staffing, workload allocation, and service delivery.

The role requires 5+ years of leadership, experience adopting AI-enabled tools such as Legora and Copilot, and strong change management, data analysis, and coaching to elevate performance and continuous

Qualifications

• 5+ years leading teams in a large law firm or similar legal services environment.
• Proven track record driving process improvement and workflow optimization in a legal environment.
• Experience adopting legal technology and AI-enabled solutions such as Legora, Copilot, litigation support platforms, or comparable tools.
• Strong project and change management skills.
• Ability to use staffing, utilization, demand, and performance data to guide operational and workforce decisions.

Responsibilities

• Lead workflow transformation efforts by identifying friction points, repetitive work, and inconsistent practices.
• Partner with attorneys, paralegals, technology teams, and firm resources to improve work assignment, completion, and support.
• Drive adoption of firm technology and AI tools and embed successful practices into daily workflows.
• Evaluate automation, standardization, and knowledge-sharing opportunities.
• Build relationships with TIL leaders, partners, associates, and business stakeholders.
• Advise on paralegal capabilities, demand, headcount, talent needs, and service enhancement opportunities.
• Translate workstreams and stakeholder feedback into staffing, training, specialization, and workforce plans.
• Lead assigned paralegals and case assistants.
• Provide coaching, feedback, performance management, advancement recommendations, and resolution of performance concerns.
• Foster continuous learning, knowledge sharing, cross-office collaboration, and team accountability.
• Develop training and experiential learning programs.
• Strengthen the Litigation Case Assistant program through training, career development, workload optimization, and utilization improvements.
• Partner on workforce planning, candidate selection, hiring, and onboarding.
• Provide orientation and guidance to new and lateral attorneys.
• Oversee staffing and work allocation across offices.
• Monitor productivity, demand, and staffing data for capacity and workforce planning.
• Share resources and resolve operational issues with the Director and other Paralegal Managers.
• Ensure accurate time entry and timecard approval.
• Build communities to capture specialized knowledge, share templates and best practices, and reduce knowledge silos.
• Track improvement initiatives and use lessons learned to guide future changes.

Skills

Staff Leadership

Workflow Transformation

Project Management

Data Analysis

Staffing & Utilization Planning

Coaching & Mentoring

Education

Bachelor's degree

Tools

Legora

Copilot

Litigation Support Platforms

Job description

• Lead workflow transformation efforts by identifying friction points, repetitive work, and inconsistent practices
• Partner with attorneys, paralegals, technology teams, and firm resources to improve work assignment, completion, and support
• Drive adoption of firm technology and AI tools and embed successful practices into daily workflows
• Evaluate automation, standardization, and knowledge-sharing opportunities
• Build relationships with TIL leaders, partners, associates, and business stakeholders
• Advise on paralegal capabilities, demand, headcount, talent needs, and service enhancement opportunities
• Translate workstreams and stakeholder feedback into staffing, training, specialization, and workforce plans
• Lead assigned paralegals and case assistants
• Provide coaching, feedback, performance management, advancement recommendations, and resolution of performance concerns
• Foster continuous learning, knowledge sharing, cross-office collaboration, and team accountability
• Develop training and experiential learning programs
• Strengthen the Litigation Case Assistant program through training, career development, workload optimization, and utilization improvements
• Partner on workforce planning, candidate selection, hiring, and onboarding
• Provide orientation and guidance to new and lateral attorneys
• Oversee staffing and work allocation across offices
• Monitor productivity, demand, and staffing data for capacity and workforce planning
• Share resources and resolve operational issues with the Director and other Paralegal Managers
• Ensure accurate time entry and timecard approval
• Build communities to capture specialized knowledge, share templates and best practices, and reduce knowledge silos
• Track improvement initiatives and use lessons learned to guide future changes

Requirements

• 5+ years of progressive leadership experience in a large law firm or similarly complex legal services environment
• Demonstrated success managing legal professionals, driving operational change, and improving service delivery
• Bachelor's degree required
• Proven success leading process improvement, workflow optimization, or service delivery initiatives in a legal environment
• Experience driving adoption of legal technology and AI-enabled solutions, such as Legora, Copilot, litigation support platforms, or comparable tools
• Strong project and change management skills
• Ability to use staffing, utilization, demand, and performance data to guide operational and workforce decisions
• Excellent judgment, coaching, communication, and relationship-building skills
• This position is not eligible for overtime

Core Competencies

Demonstrates expertise in leading workflow transformation and operational change within a legal environment, leveraging legal technology and AI tools to enhance service delivery and team performance. Proven ability to manage staffing, training, and performance initiatives while fostering collaboration and continuous learning.

Highest-signal resume keywords

• Legal Technology Adoption
• Workflow Optimization
• Process Improvement
• Project Management
• Team Leadership

Hard Skills

• Workflow Transformation
• Operational Change Management
• Performance Management
• Data Analysis
• Staffing and Utilization Planning

Soft Skills

• Coaching
• Communication
• Relationship Building
• Judgment
• Collaboration

Industry Keywords

• Legal Services
• Paralegal Management
• Service Delivery
• Knowledge Sharing
• Continuous Learning

Tools & Technologies

• Legora
• Copilot
• Litigation Support Platforms