Paralegal Manager

goodwinprocter; Boston (MA); On-site; USD 120,000 - 170,000; Full time

Job summary

Goodwin is seeking a forward-looking Paralegal Manager to evolve how paralegal services are managed, delivered, and measured. You will lead a continuous improvement mindset, partnering with TIL attorneys and practice leadership to ensure capacity and capabilities to support the practice effectively.

The role focuses on transforming workflows, driving technology adoption, and aligning staffing with client needs and risk management, with potential expansion to other areas as needed.

Qualifications

• Experience leading paralegal services or litigation support teams.
• Ability to drive process improvement and implement technology-enabled workflows.
• Strong stakeholder management across practice groups and business teams.

Responsibilities

• Lead workflow transformation by identifying friction points and partnering with attorneys and paralegals.
• Drive adoption of firm technology and AI tools in daily workflows.
• Evaluate opportunities for automation and standardization to reduce manual effort.

Job description

Join Goodwin's Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you'll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best Business Team" by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

We are seeking a forward-looking Paralegal Manager to help evolve the way paralegal services are managed, delivered, measured, and continuously improved. This is not a traditional role focused primarily on staffing and supervision. Instead, this role requires an experienced operational and people leader who can drive change, strengthen team performance, and advance more efficient, consistent, and technology-enabled ways of working.

The Manager will partner closely with TIL attorneys, practice leadership, business teams, and other members of Paralegal Services leadership to understand practice goals and ensure the team has the capacity, capabilities, skills, tools, and processes needed to support the practice effectively. Success in this role requires a strong continuous improvement mindset and the ability to translate feedback, data, technology, and operational insights into practical changes that improve service quality, team performance, and long-term scalability. The Manager may also oversee additional legal professionals or practice areas based on business needs and organizational alignment.

What You Will Do:

Technology, Process Improvement & Knowledge Sharing

Lead workflow transformation efforts by identifying friction points, repetitive work, and inconsistent practices, then by partnering with attorneys, paralegals, technology teams, and firm resources to innovate how work is assigned, completed, and supported.

Drive adoption of firm technology and AI tools by identifying high-value use cases, supporting experimentation, and embedding successful practices into daily workflows.

Evaluate opportunities for automation, standardization, and knowledge sharing that reduce manual effort, improve consistency, manage risk, and enable higher-value support.

Practice Partnership & Service Delivery

Build strong relationships with TIL leaders, partners, associates, and business stakeholders to understand practice priorities and client needs.

Serve as a strategic point of contact regarding paralegal capabilities, demand, headcount, talent needs, and opportunities to enhance services.

Translate emerging workstreams and stakeholder feedback into staffing, training, specialization, and workforce plans.

Identify opportunities for paralegals and case assistants to provide higher-value support while maintaining quality, responsiveness, and sound risk management.

People Leadership & Talent Management

Lead assigned paralegals and case assistants, setting clear expectations for performance, collaboration, accountability, and client service.

Provide regular coaching and feedback; identify development needs, high-potential talent, succession opportunities, and emerging skill requirements.

Own performance management in partnership with the Director and Human Resources, including annual reviews, advancement recommendations, and timely resolution of performance concerns.

Foster an inclusive culture of continuous learning, knowledge sharing, cross-office collaboration, and shared responsibility for team success.

Training, Recruiting & Onboarding

Develop training and experiential learning programs that keep paralegal and case assistant skills aligned with practice needs, technology, and industry standards.

Continue strengthening the Litigation Case Assistant program through structured training, career development, workload optimization, and improved utilization.

Partner with Human Resources, Talent Acquisition, and practice leadership on workforce planning, candidate selection, hiring, and consistent onboarding.

Provide orientation and practical guidance to new and lateral attorneys on Paralegal Services, staffing protocols, and effective use of the team.

Staffing & Operations

Oversee staffing and work allocation, balancing matter needs, workloads, utilization, specialization, and individual capabilities acr