PAP Operations Manager — Patient Access Leader

AdaptHealth; Port Saint Lucie (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid time off

Stock purchase plan

Parental leave

Disability insurance

FSA/HSA

Teledoc access

Job summary

AdaptHealth in Port Saint Lucie, FL seeks a Manager, PAP to oversee intake, processing, and medical record reviews to ensure medical necessity and excellent customer experience. You will lead a team, plan resources, and monitor metrics to optimize department productivity.

The role requires coordinating staffing, training, and adherence to SOPs while managing budget and reporting. Strong knowledge of healthcare admin, billing, and claims is essential for success in this fast-paced setting.

Qualifications

• Associated degree from an accredited college is required, advanced degree preferred
• Three (3) years’ work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry required
• Two (2) HME claims experience is preferred
• Exact job experience is considered any of the above tasks in a Medicare certified HME, IV or HH environment that routinely bills insurance.

Responsibilities

• Follows through with the appropriate actions to resolve any questions and concern.
• Ensures staff are appropriately trained and held accountable for achieving standards and goals.
• Identifies root cause of issues and works with others to improve overall processes.
• Evaluates performance with key metrics (accuracy, call-waiting time etc.).
• Ensures consistent administration of staff compliance with all company and departmental procedures.
• Assists in the achievement of company goals and objectives by encouraging and facilitating cross-departmental initiatives and cooperation.
• Ensures achievement of the quality audit program through monitoring, coaching, and continuous feedback.
• Develops employee and team goals based on the organizational goals.
• Oversees the day-to-day activities of the team.
• Manages department budget and expenses.
• Prepares reports as needed for various departments and leadership as requested.
• Trains new hires according to standards and provides ongoing training as changes occur.
• Holds self and team members accountable for meeting performance expectations.
• Develops and/or maintains Standard Operating Procedures (SOP’s) that support the work of the team.
• Ensures that the actions of the team and others support the achievement of our patient experience scores.
• Provides feedback and recommendations on improving systems and processes.
• Works daily with other managers to ensure compliance with payer billing procedures.
• Identifies trends of issues by region for timely education back to other teams.
• Acts as a resource on practices and processes to provide appropriate guidance
• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback
• Other duties as assigned.

Skills

Healthcare administration

Financial management

Insurance customer service

Claims processing

Billing

Call center management

Education

Associate degree

Advanced degree preferred

Job description

AdaptHealth in Port Saint Lucie, FL seeks a Manager, PAP to oversee intake, processing, and medical record reviews to ensure medical necessity and excellent customer experience. You will lead a team, plan resources, and monitor metrics to optimize department productivity.

The role requires coordinating staffing, training, and adherence to SOPs while managing budget and reporting. Strong knowledge of healthcare admin, billing, and claims is essential for success in this fast-paced setting.