Pantry Services Manager — Community Impact Leader

The Northeast Iowa Food Bank, Inc.; Waterloo (IA); On-site; USD 42,000 - 66,000; Full time

Job summary

The Northeast Iowa Food Bank is seeking a Pantry Services Manager to lead the Cedar Valley Food Pantry, guiding community engagement and data-driven development for a 16-county service area. You will focus on strengthening client services, coordinating staff, volunteers, and partners to improve program impact and equity.

The role emphasizes leadership, relationship-building, and compliance with federal and state guidelines, with opportunities to shape programs that combat hunger and promote

Qualifications

• Associate degree or 4 years of management experience, plus 3+ years of experience in customer service or store/warehouse management
• Proven experience balancing excellent customer service, team supervision, and inventory management in a fast-paced operational setting
• Culturally competent with the ability to work effectively with diverse groups and individuals
• Excellent oral, written, and interpersonal communication skills
• Ability to think strategically and understand simple data to inform program improvements
• Proficiency in Microsoft Office software
• Strong organizational skills with attention to detail
• Ability to perform basic mathematical functions
• Ability to work independently while also collaborating effectively with staff and volunteers
• Ability to multitask and manage competing priorities in a fast-paced environment
• Ability to work nights and weekends, as needed
• Must pass a criminal background check
• Valid driver’s license, safe driving record, current vehicle insurance, and ability to use a personal vehicle for NEIFB business
• Ability to obtain ServSafe Manager Food Safety Certification
• Ability to obtain forklift and electric pallet jack certifications

Responsibilities

• Provide strategic oversight of the Cedar Valley Food Pantry, ensuring a welcoming and efficient client experience
• Supervise and support the Pantry Services Coordinator’s, Pantry Operations & Safety Lead, and other direct reports; provide coaching and feedback
• Adhere to policies and procedures per standards, regulations, and local, state, and federal rules
• Monitor pantry data, client feedback, and community trends to support program evaluation and improvements
• Collaborate with internal teams and community partners on program development, reporting, training, outreach, and initiatives
• Build and maintain relationships with community organizations and coalitions to strengthen service coordination
• Support planning, implementation, and evaluation of pantry programs and client feedback initiatives
• Ensure compliance with policies while supporting volunteer engagement and serving as liaison to leadership
• Greet, train, and supervise volunteers; communicate regularly to ensure engagement and proper placement
• Perform other duties to fulfill mission and emergency response obligations

Skills

Leadership

Communication

Community outreach

Data literacy

Microsoft Office

Education

Associate degree

4 years management experience

Bachelor’s preferred

Tools

Microsoft Office

Job description

The Northeast Iowa Food Bank is seeking a Pantry Services Manager to lead the Cedar Valley Food Pantry, guiding community engagement and data-driven development for a 16-county service area. You will focus on strengthening client services, coordinating staff, volunteers, and partners to improve program impact and equity.

The role emphasizes leadership, relationship-building, and compliance with federal and state guidelines, with opportunities to shape programs that combat hunger and promote