Pandora Manager, Retail Tech Endpoints NAM + LATAM

Pandora; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Retirement savings

Learning & development

Employee discounts

Paid time off

Job summary

Pandora NAM and LATAM Retail Technology is seeking an experienced Endpoints Manager to lead hardware and network operations across NAM and LATAM. You will own strategy, governance, and delivery of store hardware and network services, driving a globally aligned operating model for continued growth.

Responsibilities include transforming hardware lifecycle management, consolidating regional providers into a global setup, and overseeing procurement, warehousing, deployment, installation, and service

Qualifications

• 5+ years of experience in a relevant position.
• Extensive experience in IT Infrastructure, End User Hardware, Network Operations, Retail Technology, or similar disciplines.
• Experience leading large-scale operational transformation programs.
• Experience managing global vendors and outsourced service providers.
• Proven budget ownership and financial management experience.

Responsibilities

• Lead operational excellence of all critical store technology assets (POS hardware, payment devices, store network equipment).
• Develop, consolidate and execute multi-year hardware refresh and replacement strategies.
• Ensure stores operate on secure and reliable hardware.
• Drive hardware inventory accuracy, forecasting, and lifecycle planning.
• Store Network Transformation: evolve strategy, governance and service management for store network.
• Vendor & Partner Management: lead relationships with external partners and oversee procurement, warehousing, distribution, deployment, installation, and telecom services.

Skills

End User Hardware

Network Operations

Retail Technology

Vendor Management

Job description

Endpoints Manager, NAM and LATAM, Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

About the Team:

We are looking for an experienced Endpoints & Network Operations Manager to lead and transform Retail Technology hardware and network operations across NAM and LATAM, covering both mature and rapidly growing markets.

Your Role as an Endpoints Manager, NAM + LATAM

You will play a key role in transforming a fragmented landscape into a scalable, globally aligned operating model that supports Pandora's continued growth. As Endpoints & Network Operations Manager, you will own the strategy, governance, and operational delivery of store hardware and network services across NAM and LATAM.

Your mission is clear:

• Build a predictable, high-performing endpoint and network operation.
• Transform Hardware Lifecycle Management into a disciplined, data-driven capability.
• Consolidate a fragmented landscape of regional telecom and ISP providers into a globally governed setup with strategic telecom partners.
• Drive operational excellence across purchasing, warehousing, deployment, installation, support, and refresh of critical store technology.
• You will work closely with your counterpart leading the EMEA and APAC regions to establish a globally consistent operating model for Retail Technology Infrastructure.

Responsibilities:

• Lead operational excellence of all critical store technology assets, examples:
  • POS hardware
  • Payment devices
  • Store Network equipment
• Develop, consolidate and execute multi-year hardware refresh and replacement strategies.
• Ensure stores operate on secure and reliable hardware.
• Drive hardware inventory accuracy, forecasting, and lifecycle planning.

Store Network Transformation

• Evolve the strategy for store network operations.
• Lead the transformation from a fragmented local internet service provider model towards one global setup.
• Establish governance, standards, and service management practices for store network.
• Improve network reliability and operational performance.

Vendor & Partner Management

• Lead relationships with external partners.
• Oversee:
  • Hardware procurement
  • Warehousing and logistics
  • Distribution and deployment
  • Installation services
  • Internet and telephony service providers

Craft your career with us if you have:

• 5 + years of experience in a relevant position
• Extensive experience in IT Infrastructure, End User Hardware, Network Operations, Retail Technology, or similar disciplines.
• Experience leading large-scale operational transformation programs.
• Strong understanding of endpoint management, hardware lifecycle management, and network operations.
• Experience managing global vendors and outsourced service providers.
• Proven budget ownership and financial management experience.
• A track record of creating operational stability while driving change.
• Strong stakeholder management skills across business, technology, and supplier organizations.
• Experience working in international and multi-cultural environments.
• Retail or consumer-facing businesses.
• Global network and telecom transformations.
• Large-scale hardware refresh or asset lifecycle programs.
• Multi-country technology operations.

Our Benefits & Perks

At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visit our