Manager, Retail Tech Endpoints NAM + LATAM

Pandora; New York (NY); On-site; USD 131,000 - 162,000; Full time

Job summary

Pandora is seeking an experienced Endpoints & Network Operations Manager to transform store hardware and network operations across NAM and LATAM. You will own strategy, governance, and delivery of endpoint and network services, aligning NAM/LATAM with global standards while collaborating with EMEA and APAC leadership.

The role requires leading multi-country technology operations, vendor management, and hardware refresh programs in a retail environment, driving stability and growth.

Qualifications

• 5+ years in a relevant tech/ops role with global scope.
• Deep experience in IT infrastructure, hardware, and network operations.
• Proven leadership of large-scale operational transformation programs.
• Strong endpoint, hardware lifecycle, and network operations knowledge.
• Experience managing global vendors and outsourced providers.
• Budget ownership and financial management experience.
• History of building operational stability while driving change.
• Strong stakeholder management across business, tech and suppliers.
• Experience in international, multicultural retail environments.
• Background in retail or consumer-facing businesses.

Responsibilities

• Lead operational excellence of all store tech assets: POS hardware, payment devices, and store network gear.
• Develop, consolidate and execute multi-year hardware refresh and replacement strategies.
• Ensure stores operate on secure and reliable hardware.
• Drive hardware inventory accuracy, forecasting, and lifecycle planning.
• Evolve the strategy for store network operations and governance.
• Lead the global move from fragmented regional ISPs to a world-wide setup.
• Establish governance, standards, and service management for store network.
• Improve network reliability and performance; manage external partnerships.
• Oversee hardware procurement, warehousing, distribution and installation.
• Manage relationships with telecom and service providers globally.

Skills

5+ years experience

IT infrastructure

End user hardware

Network operations

Retail technology

Operational transformation

Endpoint management

Hardware lifecycle

Vendor management

Budget ownership

Stakeholder management

International experience

Retail exposure

Hardware refresh programs

Multi-country operations

Job description

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Manager, Retail Tech Endpoints NAM + LATAM

City: New York

Country/Region: US

Application Deadline: N/A

Endpoints Manager, NAM and LATAM, Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

About the Team:

We are looking for an experienced Endpoints & Network Operations Manager to lead and transform Retail Technology hardware and network operations across NAM and LATAM, covering both mature and rapidly growing markets.

Your Role as an Endpoints Manager, NAM + LATAM

You will play a key role in transforming a fragmented landscape into a scalable, globally aligned operating model that supports Pandora's continued growth.

As Endpoints & Network Operations Manager, you will own the strategy, governance, and operational delivery of store hardware and network services across NAM and LATAM.

Your mission is clear:

• Build a predictable, high-performing endpoint and network operation.
• Consolidate a fragmented landscape of regional telecom and ISP providers into a globally governed setup with strategic telecom partners.
• Drive operational excellence across purchasing, warehousing, deployment, installation, support, and refresh of critical store technology.
• You will work closely with your counterpart leading the EMEA and APAC regions to establish a globally consistent operating model for Retail Technology Infrastructure.

Responsibilities:

• Lead operational excellence of all critical store technology assets, examples:
  • POS hardware
  • Payment devices
  • Store Network equipment
• Develop, consolidate and execute multi-year hardware refresh and replacement strategies.
• Ensure stores operate on secure and reliable hardware.
• Drive hardware inventory accuracy, forecasting, and lifecycle planning.

Store Network Transformation

• Evolve the strategy for store network operations.
• Lead the transformation from a fragmented local internet service provider model towards one global setup.
• Establish governance, standards, and service management practices for store network.
• Improve network reliability and operational performance.
• Lead relationships with external partners.
• Oversee:
  • Hardware procurement
  • Warehousing and logistics
  • Distribution and deployment
  • Installation services
  • Internet and telephony service providers

Craft your career with us if you have:

You are a technology operations leader who knows how to combine strategic transformation with disciplined operational execution. You bring experience managing complex infrastructures across multiple countries and understand the critical role technology plays in supporting frontline retail operations.

• 5 + years of experience in a relevant position
• Extensive experience in IT Infrastructure, End User Hardware, Network Operations, Retail Technology, or similar disciplines.
• Experience leading large-scale operational transformation programs.
• Strong understanding of endpoint management, hardware lifecycle management, and network operations.
• Experience managing global vendors and outsourced service providers.
• Proven budget ownership and financial management experience.
• A track record of creating operational stability while driving change.
• Strong stakeholder management skills across business, technology, and supplier organizations.
• Experience working in international and multi-cultural environments.
• Retail or consumer-facing businesses.
• Global network and telecom transformations.
• Large-scale hardware refresh or asset lifecycle programs.
• Multi-country technology operations.

At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally.

Our comprehensive rewards package includes:

• competitive pay
• health and wellness benefits
• retirement savings
• learning and development opportunities
• employee discounts
• paid time off

Visit our Crafted With Care Site to explore the full range of benefits available to our employees.

New York Salary:

$131,000 - $162,000 commensurate with experience

About Pandora:

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM:

The Pandora North America team in the USA and Canada consists of approximately 13,000 employees, including 180 team members in our New York & Baltimore office, 140 employees in our AME Operations facility in Glen Burnie, Maryland, 160 field-based leaders and more than 11,000 colleagues across our owned and operated stores.

Today, the USA is Pandora's single largest market. The Pandora North American region encompasses approximately 1,590 points of sale, including around 700 concept stores, with more than 600 owned and operated by Pandora, reflecting our continued growth and strong presence across the market.