Journey Patient Specialist

Graham Healthcare Group; Troy (MI); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, Vision, & Dental

401K & Pension

PTO 15 days

Education programs (Purdue/Kaplan)

Job summary

Graham Healthcare Group is seeking a Journey Administrative Specialist to join our hospice team. You will oversee day-to-day operations of face-to-face needs, support the Journey team, and help ensure visits are assigned and completed timely.

The role can be remote but must be based near Troy, MI or Warrendale, PA offices. Responsibilities include processing journey referrals, documenting workflows, and coordinating across Teams, Salesforce, and Medalogix while maintaining HIPAA compliance and

Qualifications

• High School diploma/GED
• Previous Journey Counselor experience or Hospice related required
• Medical Terminology knowledge required
• Active listening skills
• Customer service skills
• Patience, dependability, sound judgement, and ability to manage concurrent demands
• Proficient in Microsoft Office suite including Teams
• Detail oriented with time management techniques and tools

Responsibilities

• Develop and process journey referrals while ensuring accurate documentation and workflow processes
• Manage chart closure processes and provide documentation as requested
• Work within Teams, emails, HCHB, referral portals, Salesforce, and Medalogix
• Assist other Journey team members with telephonic patient contact across multiple branches as requested
• Demonstrate excellent customer service, both internally and externally
• Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality
• Communicate and collaborate with other Journey Team members, Palliative, Home Health, and Hospice teams as needed for internal team collaboration

Skills

Active listening

Customer service

Microsoft Office (Teams)

Detail oriented

Time management

HIPAA compliance

Salesforce

Medalogix

HCHB

Education

High School diploma/GED

Tools

Microsoft Office Suite

Teams

Salesforce

Medalogix

Job description

Job Title

Journey Patient Specialist

Location

Warrendale, PA, USA; Additional Location(s): Troy, MI, USA

Employee Type

Employee

Working Hours Per Week

40

Job Description

Job Description Compensation: $19.00 - $21.00. The base compensation range for this role is fixed, with a maximum cap of $21.00. We want to be transparent about this as we continue discussions.

Hours: Monday-Friday, 8AM-4:30PM

Medical Benefits: Health, Vision, & Dental

Retirement: 401K & Pension w/ 4% employer contribution.

PTO: 15 Days

Graham Healthcare Group is hiring a Journey Administrative Specialist to join our dynamic team. Journey Administrative Specialist responsibilities include the day-to-day operations of Hospice's face-to-face needs. Support/assist Hospice team members to ensure face-to-face visits are assigned appropriately and completed on time. Assist the Hospice Journey team with needs if they arise. This position can be remote, but must be based near our Troy, MI, Mechanicsburg, PA, or Warrendale, PA office to be considered.

Essential Duties and Responsibilities

• Develop and process journey referrals while ensuring accurate documentation and workflow processes
• Manage chart closure processes and provide documentation as requested
• Work within various communication channels, including Teams, emails, HCHB, referral portals, SalesForce, and Medalogix
• Assist other Journey team members with telephonic patient contact across multiple branches as requested
• Demonstrate excellent customer service, both internally and externally.
• Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.
• Communicate and collaborate with other Journey Team members, Palliative, Home Health, and Hospice teams as needed for internal team collaboration

Qualification Requirements

• High School diploma/GED
• Previous Journey Counselor experience or Hospice related required
• Medical Terminology knowledge required
• Active listening skills
• Customer service skills
• Possess patience, dependability, good and sound judgement, and ability to manage concurrent demands
• Proficient in Microsoft office suite including teams
• Detail Oriented with use of time management techniques and tools

Certificates, Licenses, Registrations

Must have and maintain in good standing professional license, certificate, or registration, as applicable.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile to branch offices or alternative sites for meetings.

About Graham Healthcare Group

As an innovator in the evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

Benefits

• Competitive Pay: With opportunity for advancement
• Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
• Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
• Generous PTO Packages.
• Retirement: Save for your future with our company offer 401k plan and pension.
• Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
• Benefits may vary based on your employment status.

Notice

Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your application, you are confirming that you are legally authorized to work in the United States.

Equal Opportunity Employer

Graham Healthcare Group is an Equal Opportunity Employer. Graham Healthcare Group The companies that comprise Graham Healthcare Group, a subsidiary of Graham Holdings Company (NYSE: GHC), include Residential Home Health and Hospice, Residential Healthcare Group, Allegheny Health Network-Healthcare @ Home, and Mary Free Bed at Home. Each company offers industry-leading care coordination, healthcare solutions, and clinical expertise with leading patient outcomes and satisfaction. Graham Healthcare Group is deeply committed to radically changing the home care model by putting patients and their families at the top of the paradigm, while enhancing the quality and consistency of healthcare in the most convenient and cost-effective setting possible: at home.

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