Palletizer Field Service Tech PLC & Remote Support

Columbia Machine, Inc.; Vancouver (WA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Professional development assistance

Referral program

Tuition reimbursement

Vision insurance

Job summary

Columbia Machine, Inc. is seeking a field service technician to provide technical customer service and support during installation, commissioning, and servicing of palletizing equipment.

You will assist local teams, travel to customer sites up to 75%, and educate customers to ensure ongoing equipment performance. Responsibilities include ensuring proper installation, commissioning, test procedures, and addressing service requests with professionalism.

Qualifications

• High School or GED required.
• Associates degree or vocational or technical school degree preferred.
• 3-5 years of experience.

Responsibilities

• Provides technical customer service and support during the installation, commissioning, and servicing of palletizing equipment.
• Supports customers with timely response to service requests that may require up to 75% travel.
• Educates, trains, and troubleshoots problems both on-site and remotely.
• Maintains a professional demeanor with customers and establishes rapport to maintain customer satisfaction.
• Tests local input and output after electrical installation; ensures interlocks and alarms function.
• Delivers on-time service trips within safety and cost parameters.

Skills

Analytical

Project/Process Management

Computer/Technical

Organizational

Interpersonal Communication

Problem Solving

Written and Oral Communication

English Language

Clerical/Secretarial

Education

High School or GED

Associate degree or vocational or technical school degree

Tools

Microsoft Office

CRM (D365 Preferred)

Job description

Columbia Machine, Inc. is seeking a field service technician to provide technical customer service and support during installation, commissioning, and servicing of palletizing equipment.

You will assist local teams, travel to customer sites up to 75%, and educate customers to ensure ongoing equipment performance. Responsibilities include ensuring proper installation, commissioning, test procedures, and addressing service requests with professionalism.