Palatability Technical Services Specialist

AFB International; St. Charles (KY); On-site; USD 70,000 - 110,000; Full time

Job summary

AFB International, a global science leader in pet food palatability, seeks a CTI Technical Services Specialist to join the North America Customer Technical Insights team. You will apply palatant formulation expertise to support growth, customer success, and product innovation, collaborating with Sales, Marketing, Quality, Regulatory, and R&D while partnering directly with customers.

The role reports to the Head of Customer Technical Insights – North America and offers chances to work on global

Qualifications

• Bachelor’s or Master’s degree in Food Science, Food Technology, Animal Nutrition, or related field.
• 3+ years of experience in the food or feed ingredient industry.
• Experience in Technical Applications, R&D, or Customer Technical Service.
• Fluent English communication skills and comfort working in an international environment.

Responsibilities

• Provide customers with technical expertise on palatant applications and documentation.
• Conduct laboratory trials, shelf-life assessments, and product safety testing.
• Prepare technical reports and manage product specifications.
• Collaborate with Regulatory, Quality Assurance, and Dry/Wet Portfolio teams to support customer requests.
• Coordinate customer complaint investigations and route issues to appropriate departments.
• Support complex technical inquiries and problem-solving initiatives.
• Manage customer sample shipments and oversee transitions from sample phase to production.
• Develop and maintain team dashboards and technical documentation.
• Partner with interdisciplinary teams to drive project success.
• Work directly with customers to understand operational needs and solve technical challenges.

Skills

Analytical thinking

Problem solving

Documentation skills

Multi-tasking

Team collaboration

Communication & presentation

Education

Food Science / Food Technology / Animal Nutrition degree

Job description

AFB International, a global science leader in pet food palatability, seeks a CTI Technical Services Specialist to join the North America Customer Technical Insights team. You will apply palatant formulation expertise to support growth, customer success, and product innovation, collaborating with Sales, Marketing, Quality, Regulatory, and R&D while partnering directly with customers.

The role reports to the Head of Customer Technical Insights – North America and offers chances to work on global