Palatability Tech Services Specialist

Ensign-Bickford Industries; Saint Charles (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

AFB International, part of Ensign-Bickford Industries, is seeking a CTI Technical Services Specialist to apply palatant formulation expertise and support customer success. You will collaborate with Sales, Marketing, Quality, Regulatory, and R&D to solve technical challenges and drive product innovation across North America and beyond.

This role reports to the Head of Customer Technical Insights - North America and offers exposure to global projects, conferences, and customer visits with

Qualifications

• Bachelor’s or Master’s degree in Food Science, Food Technology, Animal Nutrition, or related field.
• 3+ years of experience in the food or feed ingredient industry.
• Experience in Technical Applications, R&D, or Customer Technical Service.
• Fluent English communication and comfort working in an international environment.

Responsibilities

• Provide technical expertise related to palatant applications and documentation.
• Conduct laboratory trials, shelf-life assessments, and product safety testing.
• Prepare technical reports and manage product specifications.
• Collaborate with Regulatory, Quality Assurance, and Dry/Wet Portfolio teams to support customer requests.
• Coordinate customer complaint investigations and route issues to appropriate departments.
• Develop and maintain team dashboards and technical documentation.
• Partner with interdisciplinary teams to drive project success.
• Work directly with customers to understand operational needs and solve technical challenges.

Skills

Fluent English

Food industry experience

Analytical skills

Customer collaboration

Education

Bachelor’s or Master’s in Food Science/Technology/Animal Nutrition

Job description

AFB International, part of Ensign-Bickford Industries, is seeking a CTI Technical Services Specialist to apply palatant formulation expertise and support customer success. You will collaborate with Sales, Marketing, Quality, Regulatory, and R&D to solve technical challenges and drive product innovation across North America and beyond.

This role reports to the Head of Customer Technical Insights - North America and offers exposure to global projects, conferences, and customer visits with