Palatability Technical Services Specialist

Ensign-Bickford Aerospace & Defense; Saint Charles (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

AFB International, part of Ensign-Bickford Industries, seeks a CTI Technical Services Specialist to join the North America CTI team. You will apply scientific expertise in palatant formulations to support growth, customer success, and product innovation across food and feed applications.

You will collaborate with Sales, Marketing, Quality, Regulatory, and R&D, conduct trials, prepare technical reports, and manage customer interactions from pre-sale to production transitions.

Qualifications

• Bachelor’s or Master’s degree in Food Science, Food Technology, Animal Nutrition, or related field.
• 3+ years of experience in the food or feed ingredient industry.
• Experience in Technical Applications, R&D, or Customer Technical Service.
• Fluent English communication in an international environment.

Responsibilities

• Provide customers with technical expertise related to palatant applications and documentation.
• Conduct laboratory trials, shelf-life assessments, and product safety testing.
• Prepare technical reports and manage product specifications.
• Collaborate with Regulatory, Quality Assurance, and Dry/Wet Portfolio teams to support customer requests.
• Coordinate customer complaint investigations and route issues to appropriate departments.
• Support complex technical inquiries and problem-solving initiatives.
• Manage customer sample shipments and oversee transitions from sample phase to production.
• Develop and maintain team dashboards and technical documentation.
• Partner with interdisciplinary teams to drive project success.
• Work directly with customers to understand operational needs and solve technical challenges.

Skills

Analytical skills

Documentation

Project coordination

English fluency

Education

Food Science/Technology/Nutrition degree

Job description

AFB International, part of Ensign-Bickford Industries, seeks a CTI Technical Services Specialist to join the North America CTI team. You will apply scientific expertise in palatant formulations to support growth, customer success, and product innovation across food and feed applications.

You will collaborate with Sales, Marketing, Quality, Regulatory, and R&D, conduct trials, prepare technical reports, and manage customer interactions from pre-sale to production transitions.