Paint Store Sales & Service Specialist

The Sherwin-Williams Company; Fletcher (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist at Store #5614 in Arden, NC. The role focuses on helping wholesale and retail customers, determining needs, and recommending right paint solutions while maintaining store standards.

Responsibilities include processing sales, stocking, tinting, and delivering support, with emphasis on customer satisfaction and meeting sales targets. Must lift heavy items and be willing to work varied hours.

Qualifications

• Minimum 18 years of age and legally eligible to work without sponsorship.
• Valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Ability to work evenings and weekends as required.
• High School diploma or GED preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist deliveries.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales process

Communication

Store operations

Inventory control

Cash handling

Delivery coordination

Spanish language

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

POS system

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist at Store #5614 in Arden, NC. The role focuses on helping wholesale and retail customers, determining needs, and recommending right paint solutions while maintaining store standards.

Responsibilities include processing sales, stocking, tinting, and delivering support, with emphasis on customer satisfaction and meeting sales targets. Must lift heavy items and be willing to work varied hours.