Paint Store Customer Experience and Sales Specialist

The Sherwin-Williams Company

Black Mountain (NC)

On-site

USD 32,000 - 42,000

Full time

7 days ago

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Job summary

The Sherwin-Williams Company in Black Mountain, NC seeks a Customer Service Specialist to help retail and wholesale customers find the right Sherwin-Williams solutions. You will assist in person and by phone, determine needs, and provide product recommendations while maintaining store standards.

Responsibilities include sales processing, reaching monthly/quarterly/yearly goals, stocking, tinting and mixing, truck loading/unloading, and helping with deliveries to ensure top customer satisfaction

Qualifications

Must be at least eighteen (18) years old.
Authorized to work in the United States without sponsorship now or in the future.
Valid, unrestricted Driver's License.
Ability to lift up to 50 lbs frequently and up to 70 lbs occasionally.
Willing to work evenings and weekends.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Tint and mix products, as needed, to customer specifications.
Stock shelves and set up displays.
Load/unload delivery trucks.
Assist in making deliveries, as needed.
Remain knowledgeable on products offered and discuss available options.
Comply with inventory control procedures.