Paint Store Customer Experience Specialist

Sherwin-Williams

Orlando (FL)

On-site

USD 32,000 - 42,000

Full time

7 days ago

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Job summary

Sherwin-Williams in Orlando is seeking a Customer Service Specialist to support wholesale and retail customers, determine needs, answer questions about products, and recommend solutions while ensuring client satisfaction and supporting store sales goals. Responsibilities include assisting customers, processing transactions, stocking displays, tinting and mixing products, and maintaining accurate records.

The role may involve delivery support and requires reliable availability, including some

Qualifications

Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without sponsorship.
Must be able to lift up to 70 lbs.
Willingness to work evenings and weekends.
Internal Sherwin-Williams rating of at least 'meets expectations' (3).
Completed HR Cloud eLearning courses for current position.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and in line with policies.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Tint and mix products to customer specifications.
Stock shelves and set up displays.
Assist in deliveries as needed.
Remain knowledgeable on products and discuss available options.
Comply with inventory control procedures.