Paint Store Customer Experience Specialist

Sherwin-Williams Co.; Los Angeles (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist for Store #1208 in Pacific Palisades, CA. You will assist customers, answer questions about products, and help select the right solutions while supporting store sales goals.

The role emphasizes high-quality service, teamwork with wholesale and retail customers, and adherence to store policies. Requires age 18+, legal work status in the US, and ability to lift up to 50 lbs with occasional 70 lbs.

Qualifications

• Customer service excellence and the ability to determine customer needs and present appropriate products and services.
• Strong communication and interpersonal skills for retail and wholesale customers.
• Ability to read, write, and speak in English; Spanish-language skills are a plus.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Assist in making deliveries, as needed.

Skills

Customer service

Sales

Communication

Spanish

Phone support

Education

High School diploma or GED

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist for Store #1208 in Pacific Palisades, CA. You will assist customers, answer questions about products, and help select the right solutions while supporting store sales goals.

The role emphasizes high-quality service, teamwork with wholesale and retail customers, and adherence to store policies. Requires age 18+, legal work status in the US, and ability to lift up to 50 lbs with occasional 70 lbs.