Paint Store Customer Care Specialist

Sherwin-Williams Co.; Oakland (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Sherwin-Williams is hiring a full-time Customer Service Specialist in Oakland, CA. You will assist both wholesale and retail customers, determine needs, answer questions about products, and recommend solutions to maximize client satisfaction and sales.

You will handle in-store and phone inquiries, process transactions, stock displays, and support deliveries while maintaining product quality and store standards. Bilingual abilities are a plus.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service experience

Spanish language ability

Product knowledge

Education

High School diploma or GED

Tools

Tinting equipment operation

Job description

Sherwin-Williams is hiring a full-time Customer Service Specialist in Oakland, CA. You will assist both wholesale and retail customers, determine needs, answer questions about products, and recommend solutions to maximize client satisfaction and sales.

You will handle in-store and phone inquiries, process transactions, stock displays, and support deliveries while maintaining product quality and store standards. Bilingual abilities are a plus.