Paint Sales & Customer Experience Pro

Sherwin-Williams; Norwalk (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist in Norwalk, CT. You will work with both wholesale and retail customers to identify needs, recommend products, and resolve concerns, ensuring high client satisfaction and alignment with sales goals.

You will handle in-store and phone inquiries, maintain product knowledge, and assist with stock, displays, and deliveries as needed, contributing to a smooth, customer-centric shopping experience.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the U.S. without sponsorship.
• Able to read, write, and communicate in English and Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust with wholesale and retail customers.
• Process sales transactions accurately and according to policy.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain accurate work orders and stock.
• Assist deliveries and load/unload trucks.
• Remain knowledgeable about products and options.

Skills

English proficiency

Spanish proficiency

Customer service

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist in Norwalk, CT. You will work with both wholesale and retail customers to identify needs, recommend products, and resolve concerns, ensuring high client satisfaction and alignment with sales goals.

You will handle in-store and phone inquiries, maintain product knowledge, and assist with stock, displays, and deliveries as needed, contributing to a smooth, customer-centric shopping experience.