Paint Retail Specialist - Elevate Customer Experience

Sherwin-Williams Co.; Lake Geneva (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Sherwin-Williams in Lake Geneva, WI is seeking a Customer Service Specialist for Store #3199 to assist customers, answer product questions, and recommend the right solutions while supporting store sales goals.

Starting pay is $18.30 per hour, or based on relevant experience. The role involves teamwork, strong communication, and maintaining product knowledge to ensure high quality service.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal Sherwin-Williams employees must have a meets expectations rating.
• Must have completed HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Cash handling

Education

High School diploma or GED

Job description

Sherwin-Williams in Lake Geneva, WI is seeking a Customer Service Specialist for Store #3199 to assist customers, answer product questions, and recommend the right solutions while supporting store sales goals.

Starting pay is $18.30 per hour, or based on relevant experience. The role involves teamwork, strong communication, and maintaining product knowledge to ensure high quality service.