Retail Paint Specialist - Customer Experience Pro

The Sherwin-Williams Company; Lake Geneva (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

The Sherwin-Williams Company is seeking a full-time Customer Service Specialist at Store #3199 in Lake Geneva, WI. Starting pay is $18.30/hour or based on relevant experience.

You will engage with customers, determine needs, and recommend Sherwin-Williams products while ensuring high store standards. Responsibilities include assisting in-store and phone inquiries, handling transactions, stocking and tinting products, and supporting delivery activities.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams employee: rating of at least Meets Expectations (3) on latest appraisal and HR Cloud courses completed.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and product inventory.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays; clean store equipment.
• Load/unload delivery trucks and assist with deliveries as needed.
• Remain knowledgeable on products offered and discuss available options.

Skills

Customer service

Sales

Retail operations

Cash handling

Inventory control

Multilingual

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company is seeking a full-time Customer Service Specialist at Store #3199 in Lake Geneva, WI. Starting pay is $18.30/hour or based on relevant experience.

You will engage with customers, determine needs, and recommend Sherwin-Williams products while ensuring high store standards. Responsibilities include assisting in-store and phone inquiries, handling transactions, stocking and tinting products, and supporting delivery activities.