Paint & Hardware Sales Associate

Hamshaw Lumber Inc.; Keene (NH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health Insurance

401K

Employee discounts

Job summary

Hamshaw Lumber Inc. is looking for outgoing team members to assist customers with paint and hardware needs. No prior hardware or paint experience is required as training is provided, with both full-time and part-time opportunities available.

We are independently owned and operated, focused on helping the community and delivering exceptional customer service in a fast-paced, friendly environment.

Qualifications

• No prior hardware or paint experience required; training provided.
• Friendly, outgoing, and helpful demeanor.

Responsibilities

• Provide a positive representation of Hamshaw Lumber.
• Help customers locate items and process special orders.
• Greet customers; thank them as they leave.
• Assist customers with questions and solve problems.
• Maintain product knowledge and store layout awareness.
• Answer calls promptly and courteously.
• Escalate customer issues to management when needed.
• Work well with customers and associates.
• Provide personalized service to every customer.

Job description

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers with their paint and hardware needs. Previous hardware or paint experience is a plus but not a requirement as we provide training. Full time and part time opportunities available.

At Hamshaw Lumber, we’re independently owned and operated so helping our community is our number one priority. Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!

Essential Duties & Responsibilities

Customer Service:

• Provide a positive representation of Hamshaw Lumber
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Help customers locate items and process special orders when necessary.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and inquires are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
  
• Ensure signage is current throughout the store.
• Communicate any merchandising, cost control or sales idea to General Manager.
  
• Be professional in appearance and actions.
• Perform all other duties as assigned.

What to expect:

• You’ll work directly with customers welcoming them and helping them find everything necessary to complete their project in one trip.
• You’ll be on your feet for most of your shift (6 to 9 hours).
• You must lift up to 50 lbs.
• Must be able to work some weekend days

Pay, Benefits, and Perks:

• Paid time off
• Health Insurance for medical, dental, vision, and prescriptions
• 401K
• Employee discounts on product