Paint & Customer Experience Specialist

The Sherwin-Williams Company; West Plains (MO); On-site; USD 30,000 - 38,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist retail and wholesale customers, determine needs, and recommend products. Role includes processing transactions, stocking displays, and aiding deliveries while maintaining high customer satisfaction.

Qualifications include 18+ years of age, a valid driver's license, and the ability to lift up to 70 lbs. Spanish language skills preferred.

Qualifications

• Must be at least eighteen years old.
• Must be legally authorized to work in the country of employment without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have a meets expectations rating and have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks; assist in making deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Spanish language

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist retail and wholesale customers, determine needs, and recommend products. Role includes processing transactions, stocking displays, and aiding deliveries while maintaining high customer satisfaction.

Qualifications include 18+ years of age, a valid driver's license, and the ability to lift up to 70 lbs. Spanish language skills preferred.