Paint & Customer Experience Specialist

MaineGuide; Biddeford (ME); On-site; USD 21,000 - 26,000; Full time

Job summary

Sherwin-Williams in Biddeford, ME is seeking a Store Associate to support both wholesale and retail customers, answer questions about products, and recommend solutions. You will help maintain high visual standards, process sales, and assist with deliveries as needed.

The role emphasizes excellent customer service, fluency in product details, and proactive upselling to meet monthly and quarterly goals while staying compliant with store policies.

Qualifications

• Must be at least eighteen (18) years of age.
• Legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Able to lift up to 50 lbs. frequently and 70 lbs. on occasion.
• Willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual Spanish

Cash handling

Delivery coordination

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

POS equipment

Job description

Sherwin-Williams in Biddeford, ME is seeking a Store Associate to support both wholesale and retail customers, answer questions about products, and recommend solutions. You will help maintain high visual standards, process sales, and assist with deliveries as needed.

The role emphasizes excellent customer service, fluency in product details, and proactive upselling to meet monthly and quarterly goals while staying compliant with store policies.