Paint & Color Customer Experience Specialist

Sherwin-Williams; Louisville (KY); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support both wholesale and retail customers at Store #7793 in Louisville, KY. The role emphasizes helping customers, providing product recommendations, and maintaining store standards to ensure high satisfaction.

The position requires lifting capability, weekend/evening availability, and a valid driver's license. Training, safety, and product knowledge updates are part of ongoing development.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with store policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain accurate work orders and inventory records.
• Pull products from shelves or warehouse and tint/mix as needed.
• Stock shelves and set up displays; assist in deliveries when needed.

Skills

Customer service

Sales

Communication

Bilingual

Education

High School diploma or GED

Tools

Driver's License

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support both wholesale and retail customers at Store #7793 in Louisville, KY. The role emphasizes helping customers, providing product recommendations, and maintaining store standards to ensure high satisfaction.

The position requires lifting capability, weekend/evening availability, and a valid driver's license. Training, safety, and product knowledge updates are part of ongoing development.