Paint & Coatings Customer Care Specialist

Sherwin-Williams; Lihue (HI); On-site; USD 36,000 - 48,000; Full time

Job summary

Sherwin-Williams in Lihue, HI seeks a Customer Service Specialist for Store #8533 to assist wholesale and retail customers, answer questions about products, and recommend solutions while achieving sales goals and maintaining store standards. Responsibilities include processing transactions, stocking, tinting, unloading deliveries, maintaining inventory, and staying knowledgeable on products.

Requirements include age 18+, legal work authorization, ability to lift up to 50-70 lbs, and willingness

Qualifications

• Must have strong customer service and communication skills.
• Able to assist customers in person and over the phone with product recommendations.
• Ability to read and understand product information and explain options to customers.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Spanish language

Driver's License

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams in Lihue, HI seeks a Customer Service Specialist for Store #8533 to assist wholesale and retail customers, answer questions about products, and recommend solutions while achieving sales goals and maintaining store standards. Responsibilities include processing transactions, stocking, tinting, unloading deliveries, maintaining inventory, and staying knowledgeable on products.

Requirements include age 18+, legal work authorization, ability to lift up to 50-70 lbs, and willingness