Pain Management Care Coordinator - CMA (REMOTE)

MediSolution; Michigan; Remote; Part time

Job summary

An established industry player is seeking a dedicated Pain Management Care Coordinator to join their remote team. This role focuses on proactive patient care, ensuring consistent support for individuals with chronic conditions. You will have the flexibility to set your own hours while managing a patient panel and conducting telephonic encounters. This position offers a unique productivity-based compensation structure, rewarding your efforts based on the number of patient interactions. If you are a Certified Medical Assistant with a passion for improving patient outcomes and possess strong communication skills, this opportunity could be the perfect fit for you.

Benefits

Flexible Work Hours

Autonomous Work Environment

Opportunities for Growth

Community Involvement

Qualifications

• 2+ years of clinical experience, preferably in pain management.
• Hands-on experience with Electronic Medical Records and Microsoft Office.

Responsibilities

• Perform telephonic encounters with patients and manage care coordination.
• Complete due diligence measures on assigned patients and billable encounters.

Skills

Clinical Experience

Electronic Medical Records

Time Management

Problem Solving

Excellent Communication Skills

Technical Troubleshooting

Education

Certified Medical Assistant

Tools

Microsoft Office 365

Windows Desktop Applications

Job description

Pain Management Care Coordinator - CMA (REMOTE)

Pain Management Care Coordinator - CMA (REMOTE)

Location: Remote

Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents life-changing problems before they happen for patients with two or more chronic conditions. We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support.

The position of the Remote Care Coordinator will perform telephonic encounters with patients on behalf of our practice partners each month. This is a 1099 Contractor position and Contractor will be responsible for their own taxes.

Esrun Health is seeking Certified Medical Assistants to work part-time from their home office as independent contractors while complying with HIPAA privacy laws. You will set your own hours and will not be held to a daily work schedule. Part-time team members will typically need to dedicate an average of 20-30 hours per week to care for their assigned patients initially. This time commitment will increase as the patient assignment increases. This unique business model allows you to choose what days and what hours of the day you dedicate to care for your patients.

The Care Coordinator will be assigned a patient panel based on skill and efficiency level and is expected to carry a patient panel of a minimum of 100 patients per calendar month within the first three months of assignment. Care Coordinators will be expected to complete due diligence measures on 100% of assigned patients and billable encounters on 90 percent of the patients they are assigned each month unless patients are unable to participate due to current health conditions.

Compensation Structure

Esrun Health utilizes a productivity-based pay structure:

1. $8.00 per completed patient encounter up to 99 encounters/month.
2. $8.50 100-149 encounters/month
3. $9.00 150-199 encounters/month
4. $10.00 200-249 encounters/month
5. $11.00 >250 encounters/month.

Payment tier increases require 3 months consistency to achieve.

There is a $1/encounter incentive compensation for bilingual contractors equal to $3/hr but is only applied if hired into a bilingual position.

• Monthly outreach will consist of cumulative time to include chart review, contact attempts (calls/texts/emails), actual call time, care coordination, and documentation/billing.
• This time is billed out in 20-minute units of service referred to as “encounters” and each patient can be billed for up to three units of service or “encounters” each month.
• (20-39m=1 encounter, 40-59m=2 encounters, >60m=3 encounters)

What your impact will be:

• The role of the Care Coordinator is to abide by the plan of care and orders of the practice.
• Ability to provide prevention and intervention for multiple disease conditions through motivational coaching.
• Develop a positive interaction with patients on behalf of our practices.
• Improve revenue by creating billable Care Management episodes, increasing visits for management of chronic conditions.
• Reduce current workload for onsite staff, allowing them to focus on tasks at hand by providing remote support to patients through care coordination.
• Understand health care goals associated with chronic disease management provided by the practice.
• Attend regularly scheduled meetings (i.e., Bi-Monthly Staff Meetings, monthly one-on-ones, etc.). These “mandatory” meetings will be important to define the current scope of work.

What we are looking for:

• Certified Medical Assistants
• A minimum of two (2) years of clinical experience - preferably in pain management
• Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc.), also while being in a HIPAA compliant area in home to conduct Care Management duties.
• Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.
• Skilled in navigating several computer platforms at once – navigating from screen to screen and able to troubleshoot simple technical issues.
• High Speed Internet and Desktop or Laptop computer (Has to be operation system of Windows or Mac) NO Chromebooks, iPads or tablets
• Excellent verbal, written and listening skills are a must.

What will make you stand out:

• Quickly recognize condition-related warning signs.
• Organized, thorough documentation skills.
• Self-directed. Ability to prioritize responsibilities. Demonstrated time management skills.
• Clear diction. Applies exemplary phone etiquette to every call.
• Committed to excellence in patient care and customer service.
• Ability to triage patient concerns and utilize provided resources as well as interdisciplinary team to address concerns.
• Ability to troubleshoot minor technological issues related to remote working environment.

What we offer:

• Contract position
• Streamline designed technology for your Chronic Care operations
• Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia.
• Core Values that unite and guide us
• Autonomous and Flexible Work Environments
• Opportunities to learn and grow
• Community Involvement and Social Responsibility

About us:

Esrun Health, a division of Harris Computer, is on a mission to redefine remote care. Our program offers a customized model of remote care services that blends Chronic Care Management (CCM), Remote Therapeutic Monitoring (RTM), Remote Physiologic Monitoring (RPM), Behavioral Health Integration (BHI), and/or Transitional Care Management (TCM) for each client based on their specific practice needs.

As a Harris healthcare business, we are able to maintain a people-focused, small company experience with the financial security of a large organization.