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Care Management Support Coordinator II

Pyramid Consulting, Inc

United States

Remote

Full time

Yesterday

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Job summary

Pyramid Consulting, Inc is seeking a Care Management Support Coordinator II for a remote position. This contract role will support member outreach and scheduling while ensuring a high level of customer service within the healthcare sector. The ideal candidate will have previous call center experience and critical thinking skills.

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Qualifications

Requires 1 - 2 years of related experience.
Ability to work in a fast-paced environment.
Strong communication and customer service skills.

Responsibilities

Schedule appointments and manage member outreach.
Provide administrative support and document member interactions.
Assist members with accessing community health resources.

Skills

Scheduling

HealthCare

Call Center

Critical thinking

Education

High School diploma or GED

Tools

Microsoft Outlook

Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $23.00/hr

Immediate need for a talented Care Management Support Coordinator II. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote- PST). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-75812

Pay Range: $22 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

Schedule: 7 am – 4 pm PST/8 am – 5 pm PST. Needs to be available for weekend work as needed. OT not required.
Peer to peer phone scheduling team.
Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service.
Ability to work from home, fast paced work environment, working cross-functionally with MD and clinical team., improving provider experience, and helping ensure that member’s receive needed services.
Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service.
May apply working knowledge of assigned health plan(s) activities and resources.
Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols.
Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship.
Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed.
Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs.
Performs other duties as assigned.
Complies with all policies and standards.

Key Requirements and Technology Experience:

Key Skills: Scheduling ,HealthCare ,Call Center .
Critical thinking skills, takes feedback well, adaptability.
Scheduling experience
Microsoft Outlook
Call Center Experience
previous p2p experience
Avg call handle time 7.5 min, avg hold time 1.5 min, calls are audited for quality, 90% service levels. 100% - 95% audit scores, 20-40 calls/day.
Requires a High School diploma or GED
Requires 1 – 2 years of related experience.

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Contract

Job function

Job function
Health Care Provider
Industries
Hospitals and Health Care

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