Pain Clinic Medical Assistant: Patient Care & Coordination

Resolve Pain Solutions; Memphis (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

Mays & Schnapp Neurospine and Pain in Memphis seeks a compassionate Medical Assistant to support triage operations and clinical workflows within our Pain Management Clinic and Surgery Procedure Center. The role includes managing patient voicemails and phone encounters, coordinating referrals and orders, and maintaining accurate records in the eClinicalWorks system to ensure timely care.

You will collaborate with providers and staff to deliver patient‑centered care, uphold HIPAA compliance, and

Qualifications

• Graduate of an accredited Medical Assistant program required.
• Current Medical Assistant certification preferred but not required.
• Minimum of one year of clinical experience preferred.
• Experience in pain management, neurology, orthopedics, spine, or specialty clinic settings preferred.

Responsibilities

• Triage patient concerns, medication requests, refill requests, and clinical questions according to clinic protocols and provider direction.
• Manage and respond to patient voicemails and telephone encounters within the eClinicalWorks (eCW) EMR system.
• Communicate professionally with providers, nurses, pharmacies, imaging facilities, and outside healthcare organizations to coordinate patient care.
• Document all patient communication accurately and timely within the EMR.
• Provide patients with instructions regarding treatment plans, appointments, procedures, and aftercare as directed.
• Support provider order efficiency by assisting with timely follow-through on orders, referrals, imaging, medications, authorizations, and related patient care tasks.

Skills

Communication

Organization

Multitasking

EMR systems

Professionalism

HIPAA

Education

Medical Assistant program

Certified Medical Assistant (CMA)

Tools

eClinicalWorks (eCW)

Job description

Mays & Schnapp Neurospine and Pain in Memphis seeks a compassionate Medical Assistant to support triage operations and clinical workflows within our Pain Management Clinic and Surgery Procedure Center. The role includes managing patient voicemails and phone encounters, coordinating referrals and orders, and maintaining accurate records in the eClinicalWorks system to ensure timely care.

You will collaborate with providers and staff to deliver patient‑centered care, uphold HIPAA compliance, and