Medical Assistant — ASC Care & Procedure Coordination

Resolve Pain Solutions; Memphis (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Mays & Schnapp Neurospine and Pain is seeking a compassionate Medical Assistant to support ASC operations, including patient communication, pre/post-procedure coordination, and care tasks under nursing supervision.

The role emphasizes protocol-based information gathering, triage decisions with RN oversight, and adherence to HIPAA and safety policies within a fast-paced surgical center.

Qualifications

• Graduate of an accredited Medical Assistant program required.
• Current Medical Assistant certification preferred but not required.
• Minimum of one year of clinical experience preferred.
• Experience in ASC, pain management, surgical specialty, or procedural setting preferred.
• Experience with telephone encounters, patient preparation, and care coordination preferred.
• Experience using eClinicalWorks (eCW) strongly preferred.

Responsibilities

• Triage support and patient communication: manage voicemails and calls, route to RN/provider, document concerns.
• Preprocedure coordination: verify arrival details, collect meds/allergies, review preparation instructions.
• Postprocedure follow-up: conduct follow-up calls and document recovery concerns; coordinate follow-ups.
• Clinical/administrative support: assist with patient intake, chart updates, and patient flow; maintain records and supplies.
• Team collaboration: work with ASC nursing team, providers, scheduling, and authorization teams; maintain professionalism under pressure.

Skills

Communication

Organization

Attention to detail

EMR systems

Phone workflows

Care coordination

Education

Medical Assistant program

MA certification (preferred)

Tools

eClinicalWorks (eCW)

Job description

Mays & Schnapp Neurospine and Pain is seeking a compassionate Medical Assistant to support ASC operations, including patient communication, pre/post-procedure coordination, and care tasks under nursing supervision.

The role emphasizes protocol-based information gathering, triage decisions with RN oversight, and adherence to HIPAA and safety policies within a fast-paced surgical center.